Product Support Lead, eCommerce

Job Description

Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 6 years of interaction design experience in product design or UX design.
• Experience with visual design in product or UX design environments.
• Experience designing consumer-facing products.
• Experience designing for TV (Living Room) devices or multi-device environments.
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).
Preferred qualifications:
• Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working in a complex, cross-functional organization.
• 2 years of experience leading design projects.
About the job
At Google, we ''Focus on the user and all else will follow.'' Our Interaction Designers transform complex tasks into intuitive, easy-to-use experiences for billions of people. From creating user flows and wireframes to building mockups and prototypes, you will envision and bring product experiences to life with an inspired, refined, and magical feel. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, leveraging user insights to create industry-leading products.
As an Interaction Designer, you'll apply user-centered design methods to craft industry-leading user experiences from concept to execution, working with design partners to evolve the Google design language to build beautiful, innovative products.
In this role, you will help shape the future of live connection on YouTube, where creators and audiences connect through real-time interaction. As a designer with experience in live streaming and video creation, you will bridge the gap between broadcast and conversation by crafting tools that enable real-time interactivity for everything from global events to intimate creator sessions.
As the designer for live viewers, you will help develop and drive design alongside product management and engineering. You will inform the roadmap and execute the design lifecycle for core live features on TV, such as chatting, gifting, and using multiple devices to control the experience. Your work directly affects the viewers of livestreams in the living room. You will partner with YouTube Living Room and live viewer teams, adopting common use cases and platform patterns to ensure compatibility and a positive user experience.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Responsibilities
• Lead the definition of new features for viewers watching Live-streams on TV.
• Stay up-to-date with the live-streaming ecosystem of apps, third party plug-ins and common capabilities used by creators.
• Define and design progressive AI-driven live experiences that integrate thoughtful applications of GenAI while prioritizing safety and transparency.
• Collaborate cross-functionally with Product Manager and Engineering partners to build a user-centered product outlook for AI assisted viewer and creator experiences, aligning on logical, iterative steps to achieve it over time.
• Drive product innovation through ideation, concept development and user testing.

Jobcode: Reference SBJ-k2ekyq-18-97-14-81-42 in your application.