Product Support Lead, eCommerce

Job Description

Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 5 years of experience in video-on-demand, including XML schema, metadata troubleshooting, and OTT technologies.
Preferred qualifications:
• Ability to lead and grow in a cross-functional team environment, collaborating with engineering and product stakeholders.
• Passionate about operational excellence and delivering 24/7 service with an understanding of urgency and prioritization.
About the job
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Responsibilities
• Manage day-to-day digital operations for YouTubeTV, Primetime Channels and media-related products. Oversee ingestion, processing, and delivery of Video on Demand (VOD) content, ensuring adherence to technical specifications.
• Monitor the health of VOD delivery systems, identifying and resolving any issues that could impact user experience.
• Leverage expertise in video technologies to design operational processes and apply tools and automation solutions for growth.
• Define, manage, and review operational metrics and Key Performance Indicators (KPIs) to drive improvements.
• Collaborate with cross-functional teams to guide investments in operational processes and tools, and with YouTube's global vendor network to improve operational processes and tools.

Jobcode: Reference SBJ-5b5k41-18-97-9-170-42 in your application.