Senior Client Services Coordinator

Job Description

Job
Senior Client Services Coordinator

Deluxe is excited to have an opportunity for a Senior Client Services Coordinator to join the Localisation Team working with video streaming clients.

Main Duties:

This role is responsible for providing outstanding customer service and project management to clients through coordinating the day-to-day localisation and delivery requirements of content for video streaming platforms, updating and reporting on project statuses, and liaising on due dates and any issues that may arise. You will also work closely with vendors and internal Deluxe departments locally and globally.

Primary Responsibilities:
• Develop relationships and build rapport with clients to deliver a service level that aims to exceed expectation,
• Coordinate and monitor all aspects of projects from initiation through to close, including schedules and quality targets, and ensure all client deliverable due dates are achieved on time,
• Be the key point of contact for the clients and internal Deluxe teams for your portfolio of projects, and ensure key stakeholders are engaged and informed at every stage of the projects,
• Liaise with vendors and global teams to action dubbing and subtitling work orders per client requests and follow through to delivery,
• Manage change orders and exceptions by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations,
• Proactively identify and troubleshoot project/workflow issues and communicate back to the client and escalate to Senior Management where necessary,
• Initiate and execute corrective and preventative actions as needed, as well as create procedures to improve quality and efficiency of deliverables/workflows in the future.

What you bring:
• Degree qualification highly regarded.
• Previous experience in a Client Services position, preferably in the entertainment and/or localisation industry.
• Project management experience is required, specifically with managing timelines, budgets, quality, and client relationships.
• Video streaming platform (e.g. Netflix and Amazon) project management experience is highly advantageous.
• Understand localisation processes and have experience with managing the localisation of content to different regions.
• Experience working with diverse cultures and managing cultural differences.
• Proficient with the MS Office suite of programs, and other software involving inventory, order processing, project management, and database software;
• Ability to work some extended hours and/or weekends to meet project deadlines.

Please note only successful applicants will be contacted.

Applicants must be able to legally work in Australia.

Jobcode: Reference SBJ-d24w15-3-16-212-99-42 in your application.