Coordinator, Client Services Lead

Job Description

Coordinator, Client Services Lead

The Distribution Content Services (DCS) Client Services Lead for Global Pay TV & Subscription (GPS) will ultimately be responsible for delivering a full catalog of feature and TV packages (audio/video/subtitle/art/trailers/metadata) for Sony Pictures Television. The GPS Client Services Lead will be responsible for their assigned external clients/partners for VOD (Video on Demand). This position deals heavily with both internal Sony clients as well as external content partners (such as Netflix, Amazon, Hulu, Starz, HBO Max, Roku, Epix and more). Specific responsibilities include; client and vendor management, materials research, troubleshooting delivery issues as well as asset/source rejections, placing orders/writing POs for asset creation and delivery, tracking deliveries via internal systems, updating systems with delivery confirmations, and onboarding new clients for HD and 4k (HDR and SDR).

The Client Services Lead (CSL) position requires a self-motivated, highly organized, fast working, team-player who can problem solve and think critically about the product and workflow. The CSL should be able to effectively prioritize an abundance of work in order to use time efficiently and meet hard deadlines. The CSL will be asked to work on special projects when required, on top of their regular duties. This position works very closely with internal DCS teams to manage deliveries to shared clients with other LOBs, as well as the internal Mastering team to align on the availability of source masters for new features or acquisition titles.

Qualifications
• BA degree preferred
• 3-5 years of related experience
• Video, audio, subtitle digital file formats/codecs
• VOD and EST product
• SVOD and Pay TV Industry developments (clients, competitors, technology)
• Film/TV Production & Post-Production workflows
• Microsoft Office Suite
• MS EXCEL proficiency is required
• Good at prioritizing workload based on due dates and urgency
• Able to problem-solve beyond your role using critical thinking skills
• Knows how to be client facing and customer focused
• Ability to work quickly and make calculated decisions with limited supervisor input

*As part of our commitment to health and safety, all US non-union and O.P.E.I.U. Local 174 applicants and employees must submit proof of vaccination against COVID-19 or request and obtain approval of a reasonable accommodation based on disability or a sincerely held religious belief, practice or observance. To request an accommodation for purposes of participating in the hiring process, you may contact us at SPE_Accommodation_Assistance@spe.sony.com.
* Sony Pictures - CA - Culver City Area & Studios

Jobcode: Reference SBJ-gmzv96-18-220-160-216-42 in your application.