Human Resources Coordinator

Job Description

Overview and Responsibilities

Come and join our AskHR team as we continue to grow our ''Tier 1'' HR Service Center from the ground up! Reporting to the Manager, AskHR, the HR Coordinators, will: assist in the development and ownership of HR knowledge resources, and have a contributing role in the development of our ''Tier 1'' HR services across Paramount Global (including Viacom, CBS, Showtime, and Paramount+)!
• Provide support to employees through our HR case management system, ServiceNow, as well as its integration with our larger Global Employee Portal
• Consolidate existing HR knowledge (including policies, FAQs, operating procedures, and employee facing tool(s) and services across all Paramount Global divisions in the US
• Collect and analyze ServiceNow data (across topics such as common inquiries, SLAs, and employee satisfaction) to understand and make recommendations on opportunities for ongoing improvement of knowledge and services
• HR Knowledge and Services: review and document both HR facing and employee facing knowledge resources that HR Service Center team will use to answer inquiries and provide services in a consistent manner; work closely with Service Center leadership to continuously grow and revise HR knowledge base
• Answer incoming ServiceNow tickets in timely manner and provide appropriate responses and raise issues as needed.
• Provide ongoing support on special projects

Basic Qualifications:
• 2 years of experience working in HR; preferably with some experience in both HR Operations and a client/employee facing role

Additional Qualifications:
• Working knowledge of topics across HR functional areas, including Benefits, TA, L&D/Organizational Development, HR Systems/Operations, HR Compliance, and Payroll
• Analytical and Research skills: able to identify problems and systematically assemble pertinent information
• Comfort working with HR technology (such as SuccessFactors, Workday, or other HR system); experience with ServiceNow is a plus
• Problem-solving skills; think through problems fully and use your resources to package solutions
• Strong client facing / customer service skills and passion for delivering positive experiences
• Consulting skills; experience influencing decision makers with data-driven recommendations
• Demonstrate ability to thrive in a fast-paced, complex, and ambiguous environment with quick deadlines and shifting priorities
• Excellent communication (written and verbal) and interpersonal skills and the ability to work with all level of employees

ADDITIONAL INFORMATION

Hiring Salary Range: $47,700.00 - 60,000.00. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.

https://www.paramount.com/careers/benefits

Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-gmo872-18-189-14-219-42 in your application.