Sr. Technical Program Manager - Metrics

Job Description

Our Team

Production Infrastructure and Engineering's charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, core services, and studio services. We strive to enable developers to experiment and build new games quickly with infrastructure services on-demand and workflows that enable rapid development in the cloud. In all of this, we endeavor to drive efficiencies in cost and capacity use.

Key Responsibilities

Reporting to a Sr Director of Program Management, you will be responsible for defining and managing technology programs, milestones, success criteria, resource allocation, and successful on-time delivery needed for migrating, modernizing, securing, and building large-scale distributed systems for automated workflows and platform management. Those solutions deliver optimized workflows for services and game server provisioning, observability, and fleet management across on-premises, hybrid, and cloud-native deployments.

Accountabilities
• Identify and scope partner / customer unmet requirements and pain points to define user stories, use cases, and requirements.
• Identity and manage cross-group dependencies needed for delivery.
• Coordinate and contribute to the development of engineering / technology roadmaps for priority impact areas within high impact opportunity spaces for EA.
• Facilitate scientific / technical collaboration across research, engineering, and design functions on incubation efforts to take new technologies and experiences from the lab to the market.
• Communicate technical concepts at the appropriate level of abstraction to both technical and non-technical stakeholders and partners.Engagement: Lead large programs across game studios, services, and platform teams.
• Programs: Lead cloud infrastructure and services development efforts and collaborate across dependent engineering teams to consolidate and operationalize platforms.
• Products: Guide platform vision and engagement goals into tactical efforts with roadmaps, priorities, and measurable milestones.
• Quality: Ensuring testing to meet acceptance and performance criteria defined by the program.
• Service Management: Participating in change and release management that results in zero downtime and zero data loss deployments.
• Data: Use data and our requirements to help improve vision, requirements, and service improvements.
• Efficient: Driving for services and platform operations that are easy to use, integrated, and resource-efficient.

Preferred Qualifications:
• Understanding of distributed systems and microservices will be a plus
• Experience in online products or cloud computing products
• Awareness of Observability stack (Metrics, Logging, Tracing) will be a plus
• Awareness of OKR framework & experience in handling data with SQL/scripting is a plus
• Successful track record in driving projects and customer engagements for technology products
• High motivation and entrepreneurial work ethic
• Excellent communication and presentation skills 
• Resourceful self-starter with a track-record of driving action and results

Experience, Skills, & Education
• Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience.
• 8+ years of program management experience.
• 5+ years of experience across component definition, design, engagement, infrastructure, engineering, and service management for online services and platforms.
• Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint, Workfront, Hansoft.
• Experienced with cloud engineering components including container models, service discovery, monitoring and diagnostic tooling, and dev chain tooling, a plus.
• Familiarity with Cloud Native Computing Foundation (CNCF), Cloud Service Providers (AWS, GCP, and Azure), Continuous Integration and Continuous Delivery (CI/CD) pipelines and principles, and GitOps.
• Experience working with multiple teams and partners across organizations.
• Delivery track record across multiple large-scale cross-group programs.
• Being able to bring clarity and ensure shared understanding across teams.
• Create enthusiasm and an environment where everyone can do great work.
• Passionate about achieving goals and obtaining results.
• Aim to bring imagination, original ideas, and excitement to everything you do.
• Pioneer and act with the curiosity and courage that it takes to experiment and try new things.
• A high degree of emotional intelligence and tailors interaction and communication styles to be effective across a broad range of audiences.
• Understanding of and a passion for the digital gaming space would be considered a plus.

Jobcode: Reference SBJ-rnx9km-3-142-197-212-42 in your application.