Manager Of Operations

Job Description

Development Technologies and Solutions (DTS) is a global team supporting the delivery of quality verification, data analytics, and strategic technologies for all EA game development studios.

We're looking for an Operations Manager, reporting to the VP, Head of DTS Operations, partnering with DTS leaders and the existing operations team, to guide the planning and control of our operational activities.

DTS is a transforming business. You will demonstrate strong communication skills, robust analytical skills, the ability to make data-informed decisions, and the determination to propel us towards the future. Our size and global reach require prioritization and focus. The ability to switch focus and altitude is essential to your success. You are collaborative and excel at working with multiple partners.

Responsibilities:
• Provide necessary oversight and support in the execution of essential DTS operational functions.
• Partner with DTS business leaders, our Resource Management Office (RMO), our Program Management Office (PMO), and our People Experience (PE), Talent Acquisition (TA), and Finance partners, to identify opportunities & lead process improvements.
• Shape simple solutions to complex problems across multiple disciplines that consider process, analytics, and technology.
• Implement measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
• Identify opportunities for improvement within our processes, align with partners, and implement.
• Promote strategic programs within DTS, including annual goals and Indicator development.
• Use data and insights to guide decisions across our business.
• Work with the BU leaders to understand overall headcount across resource types including financial impact, charge-back variance, and focused analysis.
• Manage maintenance and evolution of our DTS overall and BU-specific operations dashboards.
• Support or own aspects of the consolidated DTS operating and capital budgets, including resource plans.

Qualifications:
• Experience creating and implementing data-driven decisions.
• Develop measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
• A process improvement perspective used to develop processes and reporting.
• Proficient change management skills.
• The ability to track, model, and present information in engaging ways.
• Minimum 7 years of work experience in a related field (software or game development).

Jobcode: Reference SBJ-d28556-18-188-40-207-42 in your application.