Learning Management Systems Administrator

Job Description

Learning Management Systems (LMS) Administrator

Most companies call it HR. At Electronic Arts we made the deliberate decision to brand our organization People Experience (PE). It is not just a play on words, PE is a team of cultural stewards who carefully create programs and talent strategies that directly impacts our teams' experience and enables our People to achieve the most meaningful work of their careers.

We recruit the best diverse talent on the planet and supporting their growth through learning programs, internal mobility, affinity group participation, and leadership development. We listen to our employees and dive into analytics to anchor our recommendations and decisions to keep engagement high. Last but not least, we're responsible for a total rewards strategy that incentivizes equitably, provides outstanding benefits, and ensures a safe and inspiring workplace for our teams.

The Learning, Engagement, Analytics and Performance (LEAP) team focuses on the development of people, the effectiveness of the organization, and the creation of an engaging employee experience. We are an interdisciplinary team helping EA not only be the industry leader but also a pioneer in new forms of digital entertainment. We are uniquely positioned to build programs and tools in a creative environment. While we move fast, we also believe in having fun – we love games!
• LEAP's vision: We help people achieve more than they thought possible.
• LEAP's mission: We foster exceptional performance from our people and our business.

The Game Development Learning center of excellence within EA's LEAP team focuses on creating top quality learning content for game developers at Electronic Arts. As part of that strategy, we focus on providing engaging online learning that accelerates the capabilities and expertise of all our employees.

You will lead daily operations of EA's Learning Management System (LMS) and help users solve issues, help content creators upload content to EA Learn, and create new processes for managing and curating content. We are a small, but mighty team dedicated to supporting 17,000+ employees at EA. You will report to the Director of Game Development Learning inside LEAP.

Responsibilities:
• You will work on assignments dealing with the routine and daily operation, use, and configuration of EA Learn, which is an implementation of the Cornerstone LMS.
• You will manage incoming admin access and content addition requests.
• You will identify opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• You will write procedure documentation.
• You will analyze data and recommend solutions to track training and measure performance to meet organizational goals.
• You will create resources to train and support learners on how to use the technology for online and professional development.
• You will test and verify quarterly Cornerstone updates to the LMS.
• You will populate course information and assign learners.
• You will develop standardized tools and reporting for ongoing access to learning information.
• You will create standard and custom reports.
• You will analyze data.
• You will escalate support issues which may include interactions with Cornerstone directly.

Qualifications:
• Bachelor's degree or equivalent in a technical or adult learning field.
• 2+ years of experience working with an LMS in an enterprise environment.
• Familiarity with the Cornerstone Learning LMS system.
• Familiarity with online learning course design.
• Coursework or certifications relating to learning management system administration.
• G-Suite familiarity with Docs and Sheets.
• Values diversity, accessibility, and inclusivity.
• Technical skills including troubleshooting, and understanding how to submit and manage tickets to Cornerstone.
• Customer service skills to resolve technical issues from users in EA Learn.

Jobcode: Reference SBJ-gx38yz-3-17-150-163-42 in your application.