Data Governance Program Manager - Fan Intelligence

Job Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Pour visualiser la description de poste en français, veuillez sélectionner le français dans le menu déroulant au haut de la page.

The Challenge

Electronic Arts (EA) thrives on providing world-class experiences for our players. Within the Experiences Org , the Fan Intelligence team empowers our Fan Care (Customer Service) and Marketing teams with the strategic data and insights required to accelerate business outcomes. We are looking for a Data Governance Specialist to join our Information Architecture (IA) team to help lead the charge in establishing a high-trust, high-quality data ecosystem.

The Role

Your primary mission is to partner with Fan Care stakeholders to operationalize the Data Quality Forum (DQF) . Working with cross-functional analysts and business owners, you will apply the knowledge you gain to understand underlying business needs, ensuring that our measurement frameworks remain lean and effective while preventing unnecessary metric complexity. You will act as a horizontal connector, leveraging your collaboration and networking skills to bridge the gap between data consumers and product development teams.

Key Responsibilities & Outcomes
• Cross-functional collaboration: Balance Fan Care's business needs with the processes and standards set by Information Architecture and Data Science.
• Operationalize Data Governance: Lead the end-to-end lifecycle of the DQF, including the creation and distribution of agendas and pre-reads to ensure stakeholder preparedness.
• Measurement Framework Integrity: Evaluate all proposed metrics against the Fan Care Measurement Framework to ensure they complement existing standards and do not introduce redundancy.
• Documentation & Findability: Maintain and enhance a comprehensive data library (in Alation) to help stakeholders find relevant data points, KPIs, and their specific derivations.
• Standardization & Alignment: Work with the Technical Program Manager, Data Governance to create and maintain program standards. Partner with cross-functional teams to identify and define shared business terms, rules, and critical data elements.
• Data Quality Advocacy: Monitor data quality within your purview by implementing standards and reporting issues through the proper councils to ensure prioritization.
• Process Efficiency: Track the status of all metric submissions from intake to implementation, ensuring clear decision rights and faster decision velocity.

Qualifications
• Experience: 1-2 years of experience in data governance, data management, technical program management, or data analysis.
• Education: Bachelor's degree in Information Systems, a technology-related field, or a data science-focused discipline.
• Communication: Highly skilled at networking and explaining complex data policies in a simple, easy-to-follow manner to both technical and non-technical audiences. Smart problem solver with a strong business acumen to identify key decision points.
• Technical Proficiency: Skilled in SQL with experience navigating relational and distributed databases such as Snowflake .
• Tooling: Familiarity with data governance platforms and catalogs, specifically Alation .
• Regulatory Knowledge: Basic understanding of data privacy and security regulations, such as GDPR .

We want to connect you with job opportunities that align with your interests, skills, and expertise. When you create an EA Careers Account and are logged into the portal, you can click ''Get Recommendations'' to view a curated list of job openings. These recommendations are enhanced by automated processing, including artificial intelligence, and take into account your skills and experience. However, all employment decisions are made by our hiring teams, not by automated systems.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$77,700 - $107,900 CAD

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Jobcode: Reference SBJ-02nm86-216-73-216-117-42 in your application.