Localization Project Manager

Job Description

ABOUT THE ROLE
Location: El Segundo (hybrid working available)
Salary: $23-$26/hour - the position pay is commensurate with experience and geographic location.
Working Hours: Wednesday-Friday 1:00PM-9:30pm, Saturday - Sunday 9-5:30pm

Due to the nature of the role, we are looking for candidates based in the PST time zone.

ZOO Digital currently have a fantastic opportunity for an experienced Localization Project Manager to join our busy Subtitling team based in El Segundo, CA. The Subtitling team work with major clients on numerous ongoing projects, working within agreed time frames and funding parameters.
The Localization Project Manager is a member of the Subtitling Team and is responsible for the coordination of all subtitling projects, including managing the translation and translation quality control for all subtitling projects within the business. The Localization Project Manager serves as a liaison between ZOO, its clients and translators and is responsible for facilitating the workflow with internal and external resources from project start to completion.
The goal of the Localization Project Manager is to complete all assigned projects on time, within project scope, while maintaining highest level of client satisfaction.
Duties and responsibilities include:
• Create workorders and assign new orders to translators and quality controllers.
• Create and manage project schedules for translators and quality controllers.
• Select suitable freelance translators according to their skill set and rates.
• Ensure project budget is adhered to by selecting appropriate resources.
• Manage all assigned projects, ensuring that all tasks and projects are completed in a timely manner.
• Provide support to freelance translators on all project related items including: Making informed creative decisions, answering general translation or style guide related questions, rearranging schedules and deadlines when needed, providing training on the use of our internal tools.
• Troubleshoot issues that arises throughout the life of the project.
• Coordinate with internal departments to accomplish project completion to scope.
• Ensure that all project specifications and style guides are adhered to by providing all relevant information to translators and quality controllers. Coordinating and staying on top of any updates or revisions and distributing that information as required to translators and quality controllers.
• Liaise with internal clients, team members, translators, and quality controllers regarding any project related updates throughout the project, ensuring that translators and internal teams are kept informed about all relevant updates.
• Complete additional administrative duties as needed, which includes but are not limited to: Completing necessary forms, spreadsheets and trackers, updating and managing dates using our internal workflow management system, assisting in new translator set ups, maintaining and updating our translator database, creating internal work-orders and managing translator and quality controllers purchase orders.
• Manage the translation capacity of all assigned languages by periodically inquiring with existing translators about their availability and capacity and updating database and relevant spreadsheets accordingly.
• Manage translators' performance and provide training and feedback, as necessary, to ensure highest standard.
• Coordinate with external vendors and clients as needed.
• Successfully managing the balance between quality, profitability and customer service.
• Perform related tasks as necessary and as assigned by department manager.

Jobcode: Reference SBJ-rjp13b-52-15-226-19-42 in your application.