Supervisor, Custodial Services

Job Description

Responsible for the oversight of the Custodial Services department, assisting the Manager, Supervisor and team leads in the day-to-day operations and cleaning of office space, retail stores, museums, food services venues and public restrooms. Assists departments such as Studio Services, Operations, Gardening, Labor and Special Events. Helps to manage 95+ union janitors including onboarding, compliance training, review of field work, quality control, reviews of work performance, and reporting of issues to the management team. The Supervisor works closely with Studio Services, Office Services building managers, Operations managers to ensure work requests are completed to tenant's satisfaction. Quality assurance including job site inspection and staff training. The position is also responsible for helping to order supplies, time and attendance tracking, payroll, scheduling, measuring department performance and productivity, and special projects as needed.
Your Role Accountabilities…
Day-to-day operations, customer service support, and follow up. Works with the Manager to assign work, review time off and resolve any scheduling/staffing conflicts. Ensures Custodians report to their assigned work areas on time, have the proper equipment, supplies, and training to perform all required tasks satisfactorily, and maintain consistent service levels.
Handle weekly payroll sheets and attendance records for personnel. Provide employee counseling on such matters as work hours, attendance, attitude, work ethic, productivity, customer relations, time off, etc. Collaborates with Human Resources, Labor Relations, and direct reports on hiring, disciplinary actions, and terminations.
Performs daily inspections to identify and address potential maintenance problems. Meet with direct reports, building managers, tenants and department management to ensure adequate service levels
Identify cost reduction opportunities including validation of the most cost-effective use of personnel, equipment, material and supplies, implement approved changes, establish benchmarks and capture cost savings identified
Establish productivity standards and implement continuous measurement systems to determine levels of quality required and levels of quality provided by personnel as well as contracted vendors. Create, update and maintain departmental guidelines and procedures manual. Monitor to ensure adherence.
Liaise with other WBS0 departments (e.g., Studio Services, Office Services, Operations, Studio Tour Hollywood, Productions, Special Events, Gardening, etc.) to provide services as needed and plan and implement services to new clients and buildings.

Qualifications & Experience…
• 3-5 years supervisory experience, payroll, and other departmental expenditures strongly preferred
• Experience hiring and managing union employees, including evaluating work performance, counseling, coaching and terminations strongly preferred.
• Bachelor's Degree preferred
• Bilingual English/Spanish
• Identify prior work experience necessary to perform the assigned duties.
• Three to Five years experience working in a large, multi-shift, multi-facility organization required.
• Proficiency in Word, Excel, Outlook required; knowledge of other PC based applications preferred
• Demonstrated ability to problem solve.
• Proven ability to manage multiple priorities.
• Solid communication, people and organization skills.
• Strong customer service skills with dedication to customer satisfaction.
• Ability to work effectively with all levels of management and personnel.
• Must be proactive and capable of assuming additional responsibility as necessary.
• Must be able to work extended work hours and/or non-traditional work shifts.
• Must be able to lift up to 25 lbs.
• Must be able to perform field inspections, stand for long periods of time

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $47,611.00 - $88,421.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

Jobcode: Reference SBJ-eoown1-216-73-216-69-42 in your application.