Vice President, Digital Experience

Job Description

UTA is looking for a customer-centric Vice President of Digital Experience, to lead the team responsible for researching, designing and developing our internal suite of applications and 3rd party platforms. Reporting to the CTO, this leader will be responsible for products and services that deliver integrated and delightful experiences to our agents and meaningful data to our executive team.

What You'll Do

In this role, you will lead the research, design, product management teams as well as drive our mar/ad-tech tooling and execution. You will lead, nurture, and develop your team to envision and create experiences that exceed the expectations of our customers and partners.
• Provide a vision and big picture thinking for our internal products that range from custom developed applications to 3rd party solutions.
• Drive end-to-end thinking for the agent experience and how UTA can enable agents to provide outstanding service to our clients with the help of great technology
• Engage with business partners to ensure our Marketing and Advertising Tech stacks are modern and robust
• Create an environment where your team and partners thrive and do their best work
• Use research insights and data to advocate for internal users and influence the expectations of key business collaborators
• Drive the passion for quality, client-centric focus at an entrepreneurial agency
• Align with the CTO's vision and business partners to build roadmaps, plan projects, prioritize resources, and produce the best experience outcomes for our internal and external users

What You'll Need

You are an experienced, and persistent advocate for people that use your products and services. You believe in using technology to do what people shouldn't, so people can do what the technology can't. You are a collaborator, a communicator and know the path to exceptional customer experiences is through great partnerships with cross-functional teams.
• A strategic thinker who has successfully brought an enterprise software or multi-sided marketplace software to market, from the ground up.
• A vision forward design leader that can take a large and bold plan and make it a reality through storytelling, prototyping, and other design artifacts that bring our plans to life.
• An Operator - finding the clarity in ambiguity, managing, planning and inspiring people to deliver their best work on projects from concept to completion.
• A gift for influence, clarity, collaboration, and building consensus in a remote environment.
• A trusted and sought after partner to the product, business, engineering, marketing, user research, content, and other design teams.
• 7+ years experience direct management experience.
• 10+ years experience in designing and building customer-centric technology solutions.
• Outstanding coaching and design feedback skills, with experience mentoring, sponsoring, supporting, and developing designers and managers at different levels of their career.
• Experience with facilitating (or participating in) collaborative design activities including research synthesis, design workshops, ideation sessions, and co-design activities.
• Experience with core skills, such as UX research, synthesis, concept development, information design, interaction design, visual design, and content strategy.
• Experience with different methods for evaluating design quality, including A/B testing, concept testing, usability testing, heuristic evaluation, and website analytics.
• Experience with Marketing and Advertising technologies such as Marketo, Google Tag Manager, and Segment.

What You'll Get

The unique and exciting opportunity to work at one of the leading global entertainment companies.

Access to the tools, leadership, and resources you'll need to create and drive a center of excellence

The opportunity to do the best work of your career

Competitive benefits and programs to support your well-being

#LI-WS1

Jobcode: Reference SBJ-dy4q3p-3-19-56-114-42 in your application.