company_logo

Full Time Job

Call Center Operator

United Talent Agency

Los Angeles, CA 06-04-2024
Apply @ Employer
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
UTA seeks a full-time Call Center Operator to support a fast-paced and dynamic office with a high volume of inbound calls. The Call Center Operator will be responsible for fielding and transferring inbound calls to appropriate departments while providing exceptional customer service.

This is a full-time position with benefits and will pay $22.00 per hour.

What You Will Do
• The operator must handle and direct incoming calls and route them to the correct individual or department within the Agency or voicemail messaging system.
• Handle basic questions about the business, including but not limited to hours of operation, directions etc.
• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

What You Will Need
• 3+ years experience in a phone operating, telecommunications, or customer service role
• Ability to work and communicate professionally, verbally, and in written form with internal and external customers with exceptional telephone etiquette
• Demonstrated customer service and problem-solving excellence
• Review weekly event schedule and information via email to assist with guest questions
• Report IT Service Desk tickets with any phone system errors that may occur
• Self-starter; able to learn new functions quickly and accurately; anticipate departmental needs and take proactive steps to follow through with proposed solutions or alternatives
• Remain calm under pressure and work well with various personality types
• Extremely detail-oriented, organized, and able to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Strong analytical, problem solving and multitasking skills
• Ability to work independently, but in a fast-paced team environment
• Highly proficient with Microsoft Office, including Microsoft Excel
• Ability to meet deadlines and adjust to changing priorities
• Previous experience using the phone software system Five 9 preferred

What Will You Get
• The unique and exciting opportunity to work at one of the leading global entertainment companies
• Access to the tools, leadership, and resources you will need to create and drive a center of excellence
• The opportunity to do the best work of your career
• Work in an inclusive and diverse company culture
• Competitive benefits and programs to support your well-being

#LI-LC1

Jobcode: Reference SBJ-dy0ox3-3-233-232-160-42 in your application.

Salary Details
Salary: $22.00 Per Hour ($ USD)
Company Profile
United Talent Agency

Leading global talent and entertainment company United Talent Agency represents many of the most acclaimed figures across film, television, news, music, sports, theater, fine art, literature, video games, podcasts and other social and digital content.