Ticketing Operations Assistant

Job Description

Ticketing Operations Assistant (Fixed Term Contract)

Location: Manchester (Fully based in the office)
Division: Ticketing Operations, Ticketmaster Sport
Line Manager: Ticketing Operations Lead
Contract Terms: Fixed Term Contract (initially 5 months), 35 Hours per week (to business requirements), Monday to Sunday (5 of 7 days)
THE TEAM
Ticketing Operations provides a range of membership and ticketing support for major sporting clubs and events. We're a diverse team with a genuine passion for providing excellent service to our clients and their supporters.
THE JOB
The summer period is traditionally an exciting time for Ticketing Operations at Ticketmaster Sport as our clients ramp up their preparations ahead of next season, cup finals take place, trophies are handed out for the season while there are also some major one-off events we will be supporting!
Successful applicants will be fully trained on all our clients' systems to equip them to offer all-round support in each of these areas according to constantly changing demands.
Core responsibilities will involve interacting with fans via customer support phone lines and email, amongst other associated tasks.
WHAT YOU WILL BE DOING
• Providing membership support on behalf of sports clients/events via customer service phone lines to assist supporters with queries, sales and renewals.
• Processing email queries from supporters and customers to assist with sale and renewal processes.
• Establishing a solid understanding of company systems to provide the appropriate level of excellent customer service expected by clients.
• Accurately prepare membership items for dispatch and provide full membership benefits.
• Admin duties in preparation for events to ensure an efficient process in the build up to events, on the day support and delegated tasks from the management team.
• Supporting the Ticketing Operations Assistant Core Team in their responsibilities to assist in meeting targets.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Customer Service experience.
• Call Centre experience preferable.
• Excellent written English in order to professionally respond to customer queries via email.
• Proven history of consistently achieving targets.
• A basic knowledge of Microsoft Excel.
• An enthusiasm for sport is preferable.
YOU (BEHAVIOURAL SKILLS)
• Professional telephone manner
• Attention to detail
• Punctuality and time efficiency
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-yjkn50-216-73-216-202-42 in your application.