Delivery Co-Ordinator - Beam

Job Description

The Mill is a global creative partner for agencies, production companies and brands, working across all media channels and platforms.

We are trusted specialists in visual effects, creative technologies and content production Our projects include the creation of digital products and virtual experiences, as well as world class visual effects and video production.

We are a vibrant network of talented artists, producers, directors and creative technologists from multinational backgrounds. We nurture innovation, flexibility and diverse ideas across our studios in London, New York, Amsterdam, Paris, Amsterdam, Los Angeles, Chicago, Seoul, Berlin and Bangalore. We are all united by one single ambition: To create extraordinary and memorable work that captivates and excites audiences.

We are The Mill. We create the extraordinary.

Beam is an online digital delivery and content management platform which is part of The Mill. Beam combines a tool-set of services and first-class customer care for agencies, advertisers and production partners worldwide.

By working alongside the post production community we fully understand the creative process that drives the marketing industry and have been able to extend our core services by becoming a project-management tool and a true pioneer of digital-asset management.

Today we store, adapt and send thousands of assets to hundreds of television broadcasters worldwide, and manage a secure archive in excess of 2,500,000 assets.

We are trusted by many of the world's biggest marketers to manage every aspect of their commercial content, ensuring continued innovation is applied to serve the changing needs of brands and creative businesses in the tapeless and connected digital age.

The role of Beam Delivery Coordinator is to assist in the day to day running of the Beam Delivery department, liaising with clients; suppliers and distribution partners to ensure all UK and International delivery deadlines are met efficiently and effectively. To work closely with clients and finance to ensure all billing is processed within any pre-agreed deadlines and to support the Client Account and Business Affairs teams when required.

Responsibilities

Take ownership of all client orders placed via the Beam website to include both UK and International deliveries

Ensure department meets all client's deadlines and copy arrives at final delivery point as per the correct technical specification

Maintain and promote a good working relationship with Beam delivery partners and external suppliers

Liaise with the Support team in resolving bugs/queries to ensure our clients get the best possible Beam experience

Create Domestic and International playout worksheets and co-ordinate the delivery process

Ensure all delivery technical specifications are up to date and shared with the relevant teams
• Ensure good working relationships with internal Mill departments including TechOps, Beam Services, Production MPD and Finance

Ensure all client billing is kept up to date and processed within any pre-agreed time-frames

Attend relevant internal training courses

Attend client events when required

Be in our London studio a minimum of 3 days a week

Qualifications

Excellent customer service and interpersonal skills

Attention to detail

Resourceful and a demonstrated ability to use initiative and work collaboratively to find resolutions

Ability to work in a pressurized environment

Jobcode: Reference SBJ-gpb89o-3-144-226-170-42 in your application.