Coordinator, Global Digital Client Services - Distribution

Job Description

Coordinator, Global Digital Client Services - Distribution

This role is 100% dedicated to manage and support all operational needs for Platform at the direction of Client Services. More specifically, it will support various end to end supply chain needs for both Content In and Content Out needs. Content Out needs will be prioritized by the business accordingly.

Responsibilities will focus on top priority ''One Sony'' globalization initiatives, e.g. Bravia CORE Year 2, PSN Poland, Sony Mobile, etc. throughout 2021-2022 and onward.
Operational needs include, but not limited to, tracking/supporting backfill of significant volume of data and assets, systems management and enhancements, heavy data analysis and workflow establishment/management. This role will support Client Services' project/launch milestones and deliverables to meet these operational needs as assigned. This person will collaborate very closely with all Client Services team members and take direction from Manager, Global Digital Client Services dedicated to Platform.

Responsibilities

EST, VOD & SVOD Avails Management: PRISM/HUB, Business Objects, etc.
• Release Management: Execute on Sony Feature and TV releases in applicable territories according to business plans for EST, EVOD and SVOD. Daily tasks include managing Digital windows, EST/EVOD/SVOD avails, sales orders and delivery tasks to ensure on-time execution for Platform and its Content Out partners, as assigned
• Avails Management – EST/EVOD/SVOD: Serve as POC and SME in avails data management for Platform. Regular tasks include heavy data analysis of title lists/territory/avails data, troubleshooting avails data discrepancies and working with IT for fixes, ensuring data accuracy for Platform content out storefronts
• SVOD Avails/Sales Order Management - Drive SVOD quarterly content out schedules across relevant content out deals, e.g. Bravia, PSN, etc., includes day to day troubleshooting, ensuring data accuracy for Platform content out storefronts
• Reporting: Work in Business Objects to own and execute on all Avails
• Client Profile Management: Manage client profiles/attributes in PRISM/HUB to ensure accurate reflection of contractual, territory and operational needs; critical to successful automation and delivery of data and content to Platform/Content In and Out deals
• Cultivate robust knowledge of territory practices, terminology and specifications across the global
• Anticipate and pro-actively address regional release schedule challenges and nuances, including VOD timing and availability across SPT and SPHE

Material Fulfillment Systems: Runner, DBB, Smart Engine, HUB
• Task/Sales Order Mgmt in the HUB for EST, EVOD and SVOD across all asset types – video, audio/sub components, artwork and metadata
• Accountable for working with relevant teams on research of all material types – for fulfillment, rejections etc. Pertains to all asset types required for delivery/storefront: Core media, components such as subs/dubs, artwork, metadata, etc.
• Day to day PO Management in Smart Engine to ensure smooth cost tracking
• Serve as first POC content-related inquiries and/or rejections
• Track against committed deadlines in preparation for project launches, further outlined below
• Identify/troubleshoot resolve issues as they arise impacting delivery timelines and volumes

Special Projects & Stretch Assignments:
• Take on as assigned or as desired special projects related to Client Services role in support of Platform and its Content Out partners
• Add specialized skills such as expertise in reporting, knowledge and documentation of Digital supply chain management as the business and Platform needs evolve

Preferred Qualifications and/or Experience
• Typically 5+ years studio, media supply chain and/or Digital distribution experience
• Working knowledge of digital supply chain (XML, video encoding, workflow management systems)
• At least 5 years experience in operations and avails management role for Digital distribution
• Highly organized with keen attention to detail
• Skilled communicator across multiple teams – interpersonal, verbal and written
• Able to handle multiple tasks and adapt to changes in priority and/or direction easily
• Flexible and adaptable with an appetite for implementing positive change
• Strong relationship builder with excellent customer service skills
• Self-starter who can be effective with minimal supervision
• Demonstrable comfort communicating with management, Business and customer contacts
• Tech savvy, hunger to learn, engage with Sony's systems
• Proficient with MS Office applications, complex systems
• Strong data analysis, excel skills a big plus
• Knowledge of Digital standards (EMA Avails, MMC, Common Metadata) a big plus
• Problem solving ability

*As part of our commitment to health and safety, SPE requires all US non-union applicants and employees to submit proof of vaccination against COVID-19 or to request and obtain approval of a reasonable accommodation based on disability or a sincerely held religious belief, practice or observance. To request an accommodation for purposes of participating in the hiring process, you may contact us at SPE_Accommodation_Assistance@spe.sony.com.

USA - Culver City - Akio Morita Building

Jobcode: Reference SBJ-rez720-3-14-15-94-42 in your application.