Coordinator, Client Services

Job Description

As a Coordinator, Client Services, you will be supporting the growing & evolving global administration needs of Sony Music's industry leading Artist Portal system. You will liaise with Royalty Operations as well as other SME business units to maximize the full potential and productivity that the Artist Portal can provide to its internal & external user base. This role will also provide you with a unique opportunity to be exposed to the world of analytics in the music business.

What you'll do:
• Assist with researching inquiries and following up with clients to procure the necessary information & documentation required to address our clients' service needs & remain compliant with SME processes
• Utilize the JIRA issue tracking system to perform an initial review of inquires & requests, ensuring that all relevant information is coded in the issue and routed to the appropriate internal stake holders for completion
• Assist with administering the review of Global Cash-Out requests by directing approval requests to the proper record labels & foreign affiliates, ensuring complete reviews are performed, and the final status is documented
• Maintain data integrity & performance of the Artist Portal by ensuring royalty info is properly interfacing between systems and response times are acceptable for a positive user experience
• Provide first level analysis of royalty inquiries and escalate to Royalty Operations when necessary
• Serve as the first point of contact for client inquiries and vendor change requests received via telephone, email, & fax

Who you are:
• • An opportunity to fuel the creative journey on a global stage
• A modern, diverse and innovative work environment, with offices that include collaboration areas, cafeterias, event spaces, and more
• An investment in your learning & development
• A comprehensive and attractive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits (like company-paid identity theft protection and resources for pets), mental health and meditation resources, industry-leading fertility coverage, fully-paid leave for childbirth or bonding, fully-paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans

What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
• A modern office environment designed to foster productivity, creativity, and teamwork
• Our Hybrid with Flexibility approach combines the flexibility of remote working with the benefits of in-person collaboration whenever we need to come together to do our best work. Managers will partner with their teams and employees to establish work arrangements that meet the business, team, and individual needs.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
• We invest in your professional growth & development
• Time off for a winter recess
• The anticipated annual base salary for this position is $40k to $45k. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job

Jobcode: Reference SBJ-gwznqj-18-119-104-238-42 in your application.