IT Technician

Job Description

Job Title:IT Technician (Temporary) - Sledgehammer Games

Requisition ID:R004890

Your Platform

Your Mission

As an IT Technician you will work within our small but agile team that will service all our development, administrative, and operational staff. As a member of the IT team, they will also be responsible for managing and maintaining local computing systems and services, as well as any internal tools utilized by Sledgehammer Games; (Jira, Confluence, Office365, etc.).This role will not only manage helpdesk tickets, but be expected to help us exceed client expectations, map and deliver critical timelines, help set standards, and manage assets. Our teams and game state changes rapidly, so they must have an innate sense of urgency, ability to multi-task and prioritize to be successful.

If you think the above is you, you thrive on being the go-to person, and you are ready to accept this challenge: Please read on and apply!

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
• Responsible for working and tracking cases from beginning through resolution
• Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
• Perform archive restores, manage user and computer accounts in AD, patch management, manage VPN accounts, Aspera requests, password resets, Alloy Software Asset Management, and all other duties as assigned
• Perform software and hardware configuration across diverse platforms
• Support and assist the local operations team in desk setups
• Support on-site and remote users around the world
• Participate in 24/7 IT coverage for the critical business environment and applications as needed
• Partner with IT management and security team to ensure that all systems adhere to security policies and any compliance requirements

Player Profile

Minimum Requirements:
• 3+ years IT experience in a support, and/or project-based environment
• Friendly, customer focused and top-level support a must
• Can do attitude
• Excellent analytical and problem-solving skills
• Ability to work in a fast-paced environment
• General understanding of network protocols (DNS & DHCP)
• Familiarity with hypervisor / virtualization technology
• Proven documentation skills
• Experienced in support & troubleshooting Windows & Mac OS
• Platforms including mobile devices running Apple iOS & Android OS
• Working knowledge of Active Directory, Microsoft Exchange, Outlook Web Access and Office 365
• Ability to work without daily guidance
• Willingness to learn new technologies, unlearn old technology to support company growth

Extra Points:
• Bachelor's degree in Computer Science or similar education
• Experience with IBM Endpoint Manager (BigFix), WSUS and/or SCCM a plus.
• Preferred minimum 2 years work experience in Media/Entertainment industry
• Curiosity
• People person
• Love video games, board games, card games, mobile games…. did we mention like games!

Experience Required:

3+ years Experience with IBM Endpoint Manager (BigFix), WSUS and/or SCCM a plus. Preferred minimum 2 years work experience in Media/Entertainment industry.

Responsibilities:

As an IT Technician you will work within our small but agile team that will service all our development, administrative, and operational staff. As a member of the IT team, they will also be responsible for managing and maintaining local computing systems and services, as well as any internal tools utilized by Sledgehammer Games; (Jira, Confluence, Office365, etc.).This role will not only manage helpdesk tickets, but be expected to help us exceed client expectations, map and deliver critical timelines, help set standards, and manage assets. Responsible for working and tracking cases from beginning through resolution. Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals. Perform archive restores, manage user and computer accounts in AD, patch management, manage VPN accounts, Aspera requests, password resets, Alloy Software Asset Management, and all other duties as assigned. Perform software and hardware configuration across diverse platforms. Support and assist the local operations team in desk setups. Support on-site and remote users around the world. Participate in 24/7 IT coverage for the critical business environment and applications as needed. Partner with IT management and security team to ensure that all systems adhere to security policies and any compliance requirements.

Skills:

willingness to learn, agile team, work in a fast-paced environment, network protocols, virtualization technology, patch management, it, vpn, multi-task, mac, hypervisor, apple ios, wsus, analytical, troubleshooting, mobile devices, jira, documentation skills, dhcp, microsoft exchange, ability to multi-task, aspera, wwii, active directory, problem-solving skills, it management, outlook, dns, operational, software asset management, Senior Desktop Support Technician, Desktop Support Analyst, Technical Support Technician, Desktop Support Specialist, Computer Support Analyst, Help Desk Support Technician, Help Desk Technician, IT Help Desk Specialist, Desktop Support Technician, Deskside Support Technician

Education Requirements:

Bachelor's degree in Computer Science or similar education.

Jobcode: Reference SBJ-rzome7-3-21-104-109-42 in your application.