Community Manager, Spry Fox

Job Description

ABOUT OUR TEAM:
Our motto is, ''make the world a better place''; and we try to do this through the games we make. Invention is part of our DNA at Spry Fox. Whether it's by designing MMOs that encourage the development of friendships and discourage toxicity, or by designing unique puzzle games that promote English language learning; we're always asking ourselves ''how does this game improve your life?''

Spry Fox strives to be a studio that is a pleasure to work for, an important but not dominating part of your life, and recognizes crunch is a negative, counter-productive industry practice - something to be learned from and avoided in the future. We want you to have friends, family, hobbies, and a life outside of work. We want you to love your colleagues and know that they support you 100%. We want you to be proud of what you do and how you do it.

For 10+ years, we've been fully remote with Foxes scattered all over the world. To make that work well, we all try to be online and communicative from 10am to 2pm PST to ensure that we have enough overlapping work hours with our team; otherwise, our schedules are flexible and fully under our individual control!

Now that we're a part of Netflix, we can do what we love with more support and without having to worry about how to monetize! We've always been focused on making thoughtful, original games… now more than ever.

ABOUT THE JOB:

Spry Fox is looking for a Community Manager! In this role, you will lead our efforts to grow new and existing Spry Fox game communities around the world.

You will be intimately familiar with our games and engage directly with our communities to deeply understand sentiment and feedback. You'll represent the community within our Spry Fox game teams. You'll work independently and with our Netflix partners to build genuinely joyful relationships with players around the world. You'll create and protect safe spaces for our players.

Responsibilities
• Play our games! Know them inside and out.
• Build, foster, and grow safe communities across multiple channels (Discord, Reddit, X, TikTok, etc.) by interacting directly with players.
• Coordinate the efforts of our volunteer moderators and lead the conversation with our players, keeping things as respectful and transparent as possible.
• Create player joy and conversation by consistently posting social content including text, images, videos, and more.
• Advise where Spry Fox invests our limited community and social resources.
• Identify meaningful community feedback trends and tactfully represent them with our development teams.
• Develop, execute, measure, and refine social campaigns around game launches, content updates, and more.
• Build and maintain healthy relationships with content creators, influencers, fan sites, and more.
• Partner with other Spry Fox teams who may have a presence in our communities (e.g. QA).
• Partner with Netflix communications and marketing teams to identify and deliver on opportunities virtually and in-person.

Requirements
• 4+ years experience creating and growing thriving game communities.
• Excellent written and verbal communication skills.
• Intimate familiarity with online community and social platforms (e.g. Discord, X, etc.). Stays up to date and even ahead of trends.
• Ability to create excellent external facing content.
• Experience creating and protecting safe and welcoming community spaces.
• Passion for cozy games.

Nice To Haves
• Relationships with key community members, influencers, and more.
• Experience working with external marketing and communication partners.
• Experience live streaming.

Required Application Materials
• Resume
• Portfolio of communities you've played a key role in, social channels you've run that demonstrate how you create and build community

At Netflix, we carefully consider a wide range of compensation factors to determine your personaltop of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of Netflix is typically $80,000-140,000

This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.

Jobcode: Reference SBJ-gk65k4-216-73-216-84-42 in your application.