Sales Operations Analyst

Job Description

Responsibilities

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports, Golf, and Fandango.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; and GoMotion, sports and fitness business software solutions.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

Job Description

As the Sales Operations Analyst, you will provide a range of support functions to our Go to Market & Sales Operations teams, including proactively driving efficiencies and increased productivity through our tech stack and creating and maintaining our internal process documentation.
• Serve as the first level of support for operational questions from the Sales and GoToMarket teams
• Share best practices with and provide cross training to peers, team members and other business units to enhance the quality and efficiency of the sales operations process and contribute to the knowledge base
• Create and curate a library of Sales Operations documentation; this covers systems, process and best practices
• Gather information from Salesforce users to report issues. Conduct testing within our tech stack to ensure new processes or updates are working as expected Thoroughly document all steps and present testing outcomes to members of the Sales Operations team

Qualifications

Basic Requirements
• Minimum of one (1+) year experience in Salesforce or other CRM experience
• Minimum of two (2+) years of experience in Sales or Operations
• Experience in Microsoft Office
• Attention to detail and passion for data integrity
• Ability to effectively communicate in verbal and written professional correspondence
• Ability to prioritize tasks and manage time effectively
• Experience in process improvement documentation and implementation
• Acts as Subject Matter Expert during internal discussions

Desired Characteristics
• Knowledge of Salesforce and familiarity with sales tech stack systems such as Outreach, Calendly and RingCentral
• Knowledge and understanding of sales funnels/cycles and ability to identify roadblocks
• Current or previous experience (volunteer or paid) in youth sport organizations
• Ability to adapt to a quickly changing business environment
• Demonstrated sense of urgency and ownership thinking
• Experience collaborating with and supporting colleagues, within sales and cross departmentally
• Previous customer service experience supporting internal or external customers

Additional Job Requirements
• This position has been designated as hybrid, generally contributing from the Minneapolis, MN office a minimum of three days per week
• Must be willing to work in the Minneapolis, MN office

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Jobcode: Reference SBJ-d5npx0-18-222-230-215-42 in your application.