Account Services Representative

Job Description

Responsibilities

Job Purpose

The Account Services Representative is responsible for maintaining all aspects of account/campaign management while providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing. The successful candidate will be responsible for media planning, booking new campaigns, and monitoring delivery and inventory. The role is client-facing and also holds responsibility for delivering supporting materials required for the sale and delivery of sophisticated multi-platform advertising campaigns.

Duties and Responsibilities

Client Service:
• Responsible for maintaining and monitoring all relevant campaigns in order management system
• Develop strong understanding of our products and capabilities to better develop campaign solutions for advertisers
• Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers' schedules
• Support and enhance agency relationships by monitoring requests and ensuring commercial assets are booked according to guidelines

Campaign Maintenance:
• Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clients
• Steward deals through careful monitoring of delivery
• Offer recap packages to clients as needed and as available
• Develop a strong working relationship with Commercial Operations guaranteeing a timely and precise order process
• Collaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executed
• Identification and resolution of invoice discrepancies and adjustments

Qualifications

Eligibility Requirements
• Must have the right to work in the country where the role is located
• Willingness to travel Internationally on a regular basis

Desired Characteristics
• Strong communication and relationship building skills
• Excellent attention to detail
• Experience working with a fast paced, international sales team
• Campaign management experience
• Experience in media sales and planning, primarily on TV and digital platforms
• Experience using Google Ad Manager, Salesforce, Freewheel or relevant SSP/DSP platforms
• Data-driven or interest in data
• A team ethic and collaborative mindset
• A self-starter able to work independently as well as part of a team

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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Jobcode: Reference SBJ-dy93op-18-118-164-151-42 in your application.