Client Success Coordinator

Job Description

Thank you for considering the Client Success Coordinator role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids' entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. By bringing together elite talent operating at the intersection of content, community, and commerce, it helps to position leading entertainment businesses for accelerated, sustainable growth in the current market and beyond.

📍Los Angeles, CA, On-site | 💰$24-26 an hour | Full time
• Support the main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery and identify upsell opportunities
• Deliver outstanding customer service, ensuring the highest level of satisfaction for clients throughout their campaign experience.
• Effectively communicate with all departmental stakeholders involved in partnerships, ensure that all stakeholders are informed and aligned.
• Collaborate closely with Ad Operations to troubleshoot live campaigns and gather weekly reporting and delivery analysis for clients
• Keep the Sales team updated on all key issues, providing relevant data throughout the post-sale process
• Maintain accurate customer documentation and work with cross-functional teams to ensure Billing and Legal compliance
• Identify production bugs/issues, troubleshoot to identify source and update teams of status/resolution
• Develop expertise in Moonbug's channels and audiences, becoming an internal resource on these aspects.
• Collect customer feedback to improve process and planning
• Gather, analyze and interpret campaign data results and present findings to clients effectively.
• Perform other duties as assigned

Requirements:
• Must have working knowledge of Microsoft Office: Powerpoint, Excel and Word.
• Google Suite knowledge is a plus
• Works well in a team oriented, high energy environment with minimal supervision
• Able to proactively troubleshoot and problem solve quickly through the proper escalation channels
• Excellent written, presentation, and oral communication skills

Jobcode: Reference SBJ-gk4mq4-18-97-14-88-42 in your application.