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Full Time Job

Employee Service Center Representative

Madison Square Garden Entertainment

New York, NY 11-28-2024
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Who are we hiring?

The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Venues People Practices department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.

What will you do?
• Act as the primary point of contact for employee inquiries, handling communications via phone calls, in person interactions, and ticketing system, while efficiently directing information to the appropriate recipients including venue management, People Practices (Employee Relations), or scheduling coordinators based on the specific needs of the situation.
• Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
• Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general employee questions.
• Support the employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.
• Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
• Partner with Venues People Practices Coordinators and People Practices Supervisor/Manager in all areas of day-to-day departmental orientation.
• Support Venues People Practices office with on-site support and tasks essential for sustaining smooth business operations.

What do you need to succeed?
• 2+ years in an administrative or customer service capacity (scheduling, payroll, employee services)
• PC skills including MS Word, Excel, Outlook and PowerPoint
• Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
• Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
• Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
• Proficient problem-solving, reasoning, motivational, and organizational skills are essential.

Special Requirements
• Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.

Hourly Pay Range

$27 - $27 USD

Jobcode: Reference SBJ-d5qm53-18-97-9-170-42 in your application.

Salary Details
Salary: $27.00 Per Hour ($ USD)
Company Profile
Madison Square Garden Entertainment

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues – New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.