Sales Associate

Job Description

We are looking for a motivated and customer-focused Sales Associate to join our team. The ideal candidate is enthusiastic, dependable, and passionate about providing an excellent shopping experience. You will be responsible for assisting customers, driving sales, and supporting the daily operations of the store.
This role is considered Onsite, which means the employee will work 100% onsite 5 days a week at our San Francisco, Presidio office.
What You'll Do
Provide outstanding customer service in person, via chat, email, or phone
Assist customers with product selection, order status inquiries, and returns
Represent Lucasfilm with knowledge, enthusiasm, and professionalism across all platforms
Support product launches and promotional campaigns across retail and digital channels
Welcome employees and guests into an engaging retail environment
Demonstrate in-depth knowledge of store merchandise
Assist with store visuals and displays ensuring they are always well stocked and merchandised.
Keeping the store clean with light dusting and sweeping.
Performing all opening and closing procedures.
Process and fulfill online orders accurately and on time
Manage returns, exchanges, and customer service inquiries through e-commerce systems
Assist in product listing, updating descriptions, and maintaining accurate online inventory
Monitor customer feedback and provide insights for online store improvements
What We're Looking For
High school diploma or equivalent (Bachelor's degree preferred)
1+ years of retail or customer service experience
Excellent communication and interpersonal skills
Positive attitude and willingness to learn
Ability to solve problems quickly and handle multiple tasks
Ability to work flexible hours, including evenings, weekends.
Retail Point of Sale, Microsoft 360, Google Suite, and Canva experience are a plus.
The hiring range for this position in San Francisco, CA is $ $43,900 to $58,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Lucasfilm:
Lucasfilm is a global leader in film, television and digital entertainment production. In addition to its motion-picture and television production, the company's activities include visual effects, audio post-production and cutting-edge digital animation, interactive entertainment software, and the management of the global merchandising activities for its entertainment properties including the legendary STAR WARS and INDIANA JONES franchises. Lucasfilm Ltd. is headquartered in northern California.

This position is with Lucasfilm Ltd, which is part of a business we call Lucasfilm.
Lucasfilm Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Jobcode: Reference SBJ-7446jq-216-73-216-0-42 in your application.