Job Information Regional Manager Of Fan and Artist Services

Job Description

THE JOB

Seeking a Regional Manager, Fan & Artist Services to oversee seasonal venue staff, guest, and artist service experience programs at multiple music venues. The regional manager will be responsible for administering various corporate and venue designed programs to support the overall guest service and backstage, division-wide goals. This role will operate within the scope of Live Nation service standards, policies and procedures.

WHAT THIS ROLE WILL DO
• Serve as the regional lead for each venue's Guest & Employee Experience Managers and back of house hospitality coordinators (where applicable) across approx. 20 venues in your region, by fostering the company's service culture and values to achieve the highest levels of service satisfaction across the entire venue
• In partnership with the venue experience managers, this position supports seasonal employee engagement, training and recognition, and guest service division-wide goals within their region.
• Help in the creation and implementation of a cohesive Artist hospitality strategy focused on, but not limited to, back of house aesthetics, personalization and artist catering standards.
• Work in conjunction with various department stakeholders and touring personnel. • • Create implementation strategies and action plans to innovate and inspire continued success of the overall service experience for both front and back of house
• Collaborate with co- regional managers to establish and curate best practices to share across regions to increase overall employee, guest, and tour personnel service satisfaction
• Facilitate and host bi-weekly Regional Manager collaborative calls and frequent one-on-one sessions for both Guest and Artist Experience Managers (where applicable).
• Work in partnership with the National Fan & Artist Services team to ensure venue and region-specific processes, goals and activities are aligned with the overall corporate vision of Live Nation's service culture
• Ability to simplify and translate multiple guest & artist service data sets into insights and action items for each of your venues and overall region.
• Develop recommendations and clearly communicate results of analysis to senior management
• Regular travel to regional venues (orientations, season long visits) to observe, providing feedback and assistance
• Report to department heads; VP - Fan Services and VP - Artist Services

WHAT THIS PERSON WILL BRING
• Strong leadership skills and experience in team management
• Has a natural interest in helping others and a heart for service
• Proficient computer skills required including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent communication skills, including presentation, written and listening
• Strong organizational skills and attention to detail
• Strong project management skills
• Ability to foster problem solving between teams and stakeholders and to arrive at a solution that will contribute to the overall achievement of goals
• Ability to actively communicate, inspire and motivate all levels of staff
• Ability to think and act strategically and proactively

JOB REQUIREMENTS
• Travel and work flexible hours, including evenings and weekends (up to 40% during the summer concert season).
• Due to the amount of travel required for this role, proximity to a major airport is required
• Proximity to a venue or local office within your region is preferred.

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

Jobcode: Reference SBJ-gw7e8y-3-145-156-46-42 in your application.