HR Coordinator

Job Description

Objective of the position

The role of HR Coordinator is to support the HR team with day-to-day HR operations of our business across the ANZ region. This role will specifically have a core focus across our Australia office and venue locations, being the first point of HR contact and on the ground support for employees based in AU. The role will occasionally also support our New Zealand-based employees if required/when capacity allows.

The primary focus of this role includes continuously reviewing and optimising HR operational processes to ensure we are delivering best-practice service to employees and the business, HR policy and contract support, coordinating recruitment, managing onboarding/offboarding process, Workday (HRIS) administration, implementation of learning & development program, day-to-day administration support across HR department and supporting HR related projects.

Key Responsibilities

Workday and Culture Amp Administration
• Maintain Workday system and ensure employee records are updated in a timely manner and are accurate
• Provide support to leaders with the WD system and processes, including training leaders how to complete job requisitions and ensuring they have actioned people change approvals in a timely manner
• Assist with system improvement processes by proactively identifying potential issues and investigating new processes to increase efficiency
• Ensure compliance training is completed through Workday by all new joiners within their first month, following up with employee if required
• Maintain Culture Amp system and ensure employee records are updated in a timely manner and are accurate
• Assist with the implementation of performance review cycles and engagement surveys through Culture Amp, including providing support to employees with using the platform

Recruitment Support
• Lead and manage the end-to-end recruitment process including posting jobs, screening applications, communicating with candidates, booking interviews and liaising with hiring managers for AU based roles
• Monitor the recruitment/HR inbox and respond to all emails, ensuring emails are passed onto the relevant person
Onboarding/Offboarding & Contracts
• Own onboarding and offboarding process end-to-end, ensuring all employees have a positive Live Nation experience
• Coordinate all onboarding paperwork for new starters, including employment contracts, global and local policies/code of conduct and payroll forms
• Support hiring managers with onboarding process, ensuring they have completed all relevant forms and documents (IT new user form, 90-day career plan, 60 seconds with etc.)
• Take all new joiners on tour of the office/venue during their first day, introducing them to key stakeholders and sharing helpful information about the area
• Work with IT to ensure all new joiners are set up with all equipment needed upon arrival for their first day
• Coordinate and facilitate monthly in-person induction for all new employees
• Monitor probation review dates for new starters, ensuring managers are aware of these dates
• Work closely with IT to ensure all departing employees return all equipment owned by Live Nation
• Send all departing employees the exit survey, and schedule exit interview for the employee and HR Business Partner
• Generate any variation letters or contract updates, ensuring these are signed and returned by the employee and shared with Payroll to action
• Maintain all HR folders, including employee files, ensuring all relevant information is up-to-date, documented and saved in the appropriate folder

Reward & Recognition, Engagement
• Keep track of all award winners (including Legend Awards), working with Payroll and the EA to ensuring gifts and e-cards are delivered in a timely manner on a monthly basis
• Assist with administering employee benefits, ensuring these are approved and paid in a timely manner
• Monitor gift cards inventory and order new ones as required
• Collaborate with the Culture Committee for the Auckland offices and venues to help plan, coordinate and deliver all social, wellbeing and DEI initiatives and events

Learning & Development
• Assist the HR Business Partner with the implementation of the Learning & Development program
• Create and circulate monthly training catalogues to all employees
• Drive and manage attendance for training, ensuring all registered participants attend and any no-shows are followed up promptly afterwards
• Ensure all training locations (both internal and external) are set up in advance for upcoming training, including coordinating IT where required
• Organise catering, stationery and any other requirements for all training sessions
• Liaise with internal and external training providers, ensuring they are set up with any materials or resources required (including car park, information on how to access the office or training location, ordering any materials they require etc.)

BAU HR Support, Reporting & Compliance:
• Ensure office and venue locations in Australia are compliant from a work health & safety perspective, including maintaining First Aid and Fire Warden qualifications and arranging training on an annual basis
• Assist HR Business Partner with collecting and analysing data and creating reports as requested
• Research developments in people engagement and innovative ideas in the HR sphere, providing recommendations to improve the service delivery to Live Nation from the HR function
• Have strong understanding of HR policies and employment legislation, ensuring consistent and accurate application across all HR activities
• Escalate any potential or live People issues to the HR Business Partner
• With guidance and support from the HR Business Partner, oversee certain HR projects
• Prepare all HR collateral and ensure this is kept up to date through regular revisions (including induction document, onboarding paperwork, recruitment onboarding handbook, benefits book, new starter slides for stand ups, monthly training catalogues, etc.)

Required Skills and Experience
• Experience in a similar role or role with similar competencies
• Highly organised and detail oriented
• Use of sound judgement and ability to work autonomously and in team environments
• Creative problem solver, with ability to show initiative and proactively identify issues or improvements to optimise workflow, providing suggestions with relevant solutions
• Extremely personable, with the ability to build strong relationships and work collaboratively with various stakeholders to achieve business outcomes
• Professional, reliable and resilient
• Upbeat, enthusiastic attitude with a fun sense of humour
• Proactive team player with a 'roll up the sleeves' approach
• Comfortable in a fast paced, dynamic work environment
• Curious mind, hungry to learn and grow!

Jobcode: Reference SBJ-d9vepm-216-73-216-108-42 in your application.