AP Help Desk Specialist

Job Description

THE ROLE
We're looking for a detail-oriented, customer-focused Accounts Payable Specialist with strong organizational skills and a professional, solutions-driven approach. This role is responsible for managing AP inquiries and transactions, ensuring accurate payment processing, banking transfers, and issue resolution while delivering exceptional service to internal teams and external vendors.
​WHAT THIS ROLE WILL DO
• Answer calls from internal /external sources regarding AP status of invoices/checks
• Process check void request and stop payments
• Sort incoming mail
• Perform banking transfers, including stop payments, ACH pay transfers, confirmation of positive pay file transfers, outstanding payments, duplicate payments, and other research issues.
• Escalate unresolved issues as necessary to the AP Supervisor and/or the AP Manager
WHAT THIS PERSON WILL BRING
• High school diploma required, some college or college degree nice to have
• Minimum of 2 years of customer service experience
• Previous experience in a Retail banking or finance, Accounts Payable or Accounting environment preferred
• Working knowledge of Microsoft Excel (sorting, filtering, formulas, data analysis).
• Ability to work both independently and collaboratively in a team-oriented environment.
• Ability to multitask, prioritize, and work independently or in a team environment under tight deadlines.
• Effective communication skills, both verbal and written.
• Strong customer service orientation and professional demeanor when interacting with internal teams and external vendors.
• Superior organization and prioritization skills with a high level of attention to detail
• Excellent verbal and written communication skills with clients and all levels of internal employees
• Self-motivation and exceptional follow-through skills are a must
• Ability to work through difficult tasks in a professional manner
• Must be able to pass a criminal and financial background screening
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation is an equal opportunity employer. It hires and promotes employees based on their experience, talent, and qualifications for the job and does not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
Live Nation affords equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee consistent with its legal obligations to do so. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant or employee to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or currently occupy. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact either the hiring manager for the role or a Human Resources representative to request the opportunity to participate in a timely interactive process.

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Jobcode: Reference SBJ-xk3j71-216-73-216-46-42 in your application.