Client Retention Analyst

Job Description

Client Retention Analyst, KNXV/KNXV

KNXV/KASW, the E.W. Scripps owned station in Phoenix, AZ has an exciting opportunity for a Client Retention Analyst to help manage ongoing clients to cultivate a positive relationships and ensure client retention and growth. This is a market-based, client-facing role working under the direction of the Local Sales Manager.

Scripps offers different types of flex work arrangements for many positions. Please ask your recruiter for more information.

WHAT YOU'LL DO:
• Manages ongoing clients to cultivate positive relationships and ensure client retention and growth.
• Serves as the main point of contact for an assigned portfolio of clients and helps to manage their projects.
• Stays current regarding client's needs and their business evolution in order to maximize client satisfaction.
• Maintains current knowledge of our products and services, across all platforms.
• Assists in training sales team on attribution products and services.
• Collaborates with the Sales Managers to deliver services to clients and maintain client relationships.
• Tracks and measures progress on advertiser investments and keeps the sales staff informed of status.
• Collaborates with the Sales staff on a pre-sales basis to help determine optimal product mix to meet client KPIs and goals.
• Collaborates with the Ad Operations Campaign Manager on optimization strategies to provide the best opportunities for campaign success.
• Utilizes business intelligence and data visualization tools to effectively communicate Key Performance Indicator (KPI) achievement to the client to increase client retention and abilities

WHAT YOU'LL NEED:
• Bachelor's degree in business analytics or related field, or equivalent experience
• Minimum of 2 years of experience in related field preferred
• Experience in digital media strongly preferred
• Experience using business intelligence and data visualization tools such as Google Analytics, Google Data Studio and Tableau preferred

WHAT YOU'LL BRING:
• Exceptional analytical abilities including data visualization
• Demonstrated ability using statistical analysis and research to drive positive change in a business setting
• Familiarity with data engineering tools / techniques (e.g. scenario modeling, pattern detection, sentiment analysis, decision trees, optimization, regression analysis)
• Must have advanced written and verbal communication skills
• Excellent customer service skills
• ''Consultative'' client management approach
• Strong problem-solving ability
• Excellent time management, prioritizing and multitasking skills
• High attention to detail
• Calm under pressure
• Ability to work independently and with a team
• Understanding of web technologies strongly preferred
• Valid driver's license and good driving record required. In addition, proof of insurance and liability coverage may be required.

WHAT WE'LL OFFER:
• Extensive Scripps Sales Process training
• A career path to grow your professional experiences
• Competitive compensation plan
• Full benefits; medical, dental and vision
• Retirement savings plan with company match

Jobcode: Reference SBJ-gw249n-18-220-204-192-42 in your application.