Full Time Job

Client Retention Analyst


Phoenix, AZ 08-25-2023
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Client Retention Analyst, KNXV/KNXV

KNXV/KASW, the E.W. Scripps owned station in Phoenix, AZ has an exciting opportunity for a Client Retention Analyst to help manage ongoing clients to cultivate a positive relationships and ensure client retention and growth. This is a market-based, client-facing role working under the direction of the Local Sales Manager.

Scripps offers different types of flex work arrangements for many positions. Please ask your recruiter for more information.

• Manages ongoing clients to cultivate positive relationships and ensure client retention and growth.
• Serves as the main point of contact for an assigned portfolio of clients and helps to manage their projects.
• Stays current regarding client's needs and their business evolution in order to maximize client satisfaction.
• Maintains current knowledge of our products and services, across all platforms.
• Assists in training sales team on attribution products and services.
• Collaborates with the Sales Managers to deliver services to clients and maintain client relationships.
• Tracks and measures progress on advertiser investments and keeps the sales staff informed of status.
• Collaborates with the Sales staff on a pre-sales basis to help determine optimal product mix to meet client KPIs and goals.
• Collaborates with the Ad Operations Campaign Manager on optimization strategies to provide the best opportunities for campaign success.
• Utilizes business intelligence and data visualization tools to effectively communicate Key Performance Indicator (KPI) achievement to the client to increase client retention and abilities

• Bachelor's degree in business analytics or related field, or equivalent experience
• Minimum of 2 years of experience in related field preferred
• Experience in digital media strongly preferred
• Experience using business intelligence and data visualization tools such as Google Analytics, Google Data Studio and Tableau preferred

• Exceptional analytical abilities including data visualization
• Demonstrated ability using statistical analysis and research to drive positive change in a business setting
• Familiarity with data engineering tools / techniques (e.g. scenario modeling, pattern detection, sentiment analysis, decision trees, optimization, regression analysis)
• Must have advanced written and verbal communication skills
• Excellent customer service skills
• ''Consultative'' client management approach
• Strong problem-solving ability
• Excellent time management, prioritizing and multitasking skills
• High attention to detail
• Calm under pressure
• Ability to work independently and with a team
• Understanding of web technologies strongly preferred
• Valid driver's license and good driving record required. In addition, proof of insurance and liability coverage may be required.

• Extensive Scripps Sales Process training
• A career path to grow your professional experiences
• Competitive compensation plan
• Full benefits; medical, dental and vision
• Retirement savings plan with company match

Jobcode: Reference SBJ-gw249n-44-200-117-166-42 in your application.

Company Profile

The E.W. Scripps Company is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of 61 stations in 41 markets.