CX Instructional Design Specialist

Job Description

We are seeking a motivated and skilled CX Instructional Design Training Specialist to join our Customer Experience (CX) team in developing comprehensive training and learning solutions for a global market. This role supports the main objectives of enhancing customer service operations and ensuring that our customer support team delivers outstanding service from the onset. The CX Instructional Design Training Specialist will participate in the creation of learning programs that adhere to organizational goals and branding guidelines, maintaining consistency in voice and educational efficacy on an international scale.
Your Role Accountabilities
• Design and update instructional strategies and materials utilizing various methodologies such as eLearning, video, classroom training, and interactive simulations.
• Create training materials that align with learning objectives and the instructional requirements of the organization.
• Collaborate with subject matter experts and organizational leaders to help identify training needs and define instructional goals.
• Participate in the quality assurance process for training materials, including reviewing course content, educational handouts, and instructional notes.
• E nsure that all training materials comply with the organization's branding standards for a consistent voice and visual presentation across all learning platforms.
• Assist in managing project timelines, deliverables, and stakeholder expectations.
• Support the evaluation of training programs through key performance indicators and contribute to implementing necessary improvements.
• Aid in ensuring efficient utilization of team resources.
• Actively participate in global hypercare initiatives
• Facilitate training classes, as needed.

Skills and Experience Required
• 3+ years p ractical experience in instructional design, preferably within a CX or
customer service - focused environment.
• Ability to multitask effectively in a fast - paced, global environment.
• Familiarity with learning management systems (LMS) and eLearning authoring tools.
• Creative problem - solving skills and the ability to meet diverse customer needs.
• Flexibility and willingness to collaborate globally.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-122wky-216-73-216-165-42 in your application.