• The role will oversee the delivery process of episodic, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally.
• Some of the key day-to-day tasks will include managing & developing multiple teams (M-level as well as P-level), developing departmental plans, setting organizational priorities, and identifying and resolving complex technical/operational/organizational problems.
• To provide leadership and oversee multiple teams and vendors across large scale projects and departments.
• The role is expected to have comprehensive understanding of servicing supply chain within own specialty as well as knowledge of others: End-to-End servicing concepts, Lean Six Sigma theories and practices, and ZORRO principles.
• The role is responsible for the performance and results of multiple related teams.
• The role will lead the M levels and P4 level employees that collaborate with Technology teams to define tool requirements/enhancements to help scale our workflows.
• The role should be able to influence and control the performance of internal direct reports as well as external partners (supplier, production, etc.) via data driven methods (Six Sigma, Lean Management, etc.).
• The role should be capable of proposing an innovative solution to problems to senior executive team.
• The role will lead the team to perform extensive research across all inventories, systems, and tools LTS uses for servicing operations.
• The role will lead the team that oversees content delivery to Tier 0 clients (global platforms), Tier 1 clients (domestic platforms), and Tier 2 clients (local/territory platforms).
• The role will guide the team to perform complex level localization for foreign language dub audio and subtitles.
• To be able to develop departmental plans, including business, production, and/or organizational priorities.
• To be able to create best practices documentations and educate internal and external teams.
• To be able to use data and performance metrics to assist with vendor & partner evaluation.
• To be able to demonstrate knowledge of process improvement methodologies (e.g., Six Sigma, ISO 9001, etc.)
• To be able to lead and develop innovative initiatives that help scale our operational workflows and bring cost efficiencies.
• To be able to manage budget and resourcing responsibilities and communicate needs and results to executives and other managers.
• To be able to identify and manage risks, perform root cause analysis, recommend remediation plans, and oversee execution/implementation.
• Experience in hypothesis driven outcomes, using data and research to help inform.
• Comfortable in fast changing environment, with frequently changing demands, building and managing relationships with cross-functional stakeholders and circumstances.
• Expertise leading teams towards business goals.
• Effective leadership capabilities, and ability to motivate a team.
• Ability to balance technical and business issues.
• Ability to communicate with both technical and business experts.
• 10+ years of progressively complex related experience in the digital distribution space and 5+ years of leadership experience.
• Bachelor's Degree and 5+ years post production, servicing and localization workflows, asset management and client/vendor management experience.
• Subject matter expertise in EST/VOD/Digital Distribution specifications, file and packaging formats, workflows, deliverables and quality metrics.
• Ability to anticipate and respond to client requirements proactively.
• Up-to-date technical knowledge in digital media tools and technologies.
• Previous customer service experience and managing clients.
• Deep understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and pro-res as well as localization requirement for dub and sub assets internationally.
• Previous experience in working with and managing vendors.
This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.
About Disney Media & Entertainment Distribution:
Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.
Jobcode: Reference SBJ-d94p14-18-232-52-135-42 in your application.