Full Time Job

Case Manager, People Relations

Electronic Arts

Remote / Virtual 06-13-2024
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Case Manager, People Relations


Seattle, WA, Los Angeles, CA, Austin, TX, Orlando, FL, Remote US

Most companies call it Employee Relations. At Electronic Arts we made the deliberate decision to brand our department People Relations. This centralized and remote group of professionals serves as an impartial, internal resource to review and address employee concerns to ensure alignment with EA's policies and commitment to provide an ethical and inclusive work environment. We are looking for a People Relations investigation expert to support our North American region, who excels at navigating complex concerns of retaliation, discrimination, bullying, harassment, and other workplace conflicts. You must have a desire to provide a positive employee experience during investigations and facilitate successful workplace restoration.

• Promptly, objectively, and thoroughly investigate and resolve sensitive employee concerns and escalated conflicts.
• Maintain trust in PR's process by upholding confidentiality, ensuring employees feel heard, providing appropriate follow up, and setting clear expectations with employees on the scope and purpose of the investigation.
• Analyze witness accounts and documentary evidence, update team case management system, maintain accurate notes, prepare in-depth case reports, and draft executive summaries.
• Partner with EA's Legal department and People Experience (HR) throughout the investigative process and share case insights and recommendations for resolution that incorporate local legislation/regulations, company policies, and EA values.
• Advise People Experience partners on interventions to address workplace concerns, de-escalate conflict, and create customized workplace restoration strategies following an investigation to provide lasting resolution.
• Identify case trends and work with the People & Policy Excellence team on proactive policy implementation that manages risk and reflects company culture.
• Prepare and facilitate training and other consultative materials to enhance employee relations skill set among People Experience partners and People Managers.
• Recommend process enhancements to increase PR efficacy and support the continued creation of best-in-class COE.

Required Qualifications
• You have experience conducting investigations related to allegations of discrimination, harassment and retaliation and other policy violations.
• You have advanced writing and communication skills with experience issue spotting, preparing investigation reports, and providing constructive feedback.
• You have expertise with difficult conversations, including maintaining composure and demonstrating empathy while achieving productive resolution.
• You are proficient using data to identify insights that guide action.
• You are able to navigate ambiguity, implement solutions and maintain effective relationships with multiple stakeholders at all stages of the investigation process.
• You have enthusiasm and interest in participating in the continued building of newer COE.
• You have a genuine desire to provide and promote a fair and positive experience and inclusive culture.
• Experience preparing position statements or other legal documents is beneficial.
Other qualifications
• Bachelor's Degree in related field
• 5+ years of experience investigating and/or advising on complex employment law-related matters.
• Experience supporting multiple sites is beneficial.
• Knowledge and application of relevant HR best practices, employment law standards and workplace investigative protocols.
• Occasional travel may be required.

Ceci ne s'applique pas au Québec.


The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

• California (depending on location e.g. Los Angeles vs. Sacramento):

º $122,400 - $176,300 USD Annually
• New York (depending on location e.g. Manhattan vs. Buffalo):

º $115,700 - $176,300 USD Annually
• Jersey City, NJ :

º $142,000 - $176,300 USD Annually
• Colorado (depending on location e.g. Denver vs. Colorado Springs):

º $131,000 - $174,800 USD Annually
• Washington (depending on location e.g. Seattle vs. Spokane):

º $115,700 - $163,100 USD Annually
• British Columbia (depending on location e.g. Vancouver vs. Victoria):

º $107,600 - $147,100 CAN Annually

Base salary is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

Jobcode: Reference SBJ-r1m96y-3-233-232-160-42 in your application.

Salary Details
Salary Range: $122,400 to $176,300 Per Year ($ USD)
Company Profile
Electronic Arts

Electronic Arts Inc. is a global leader in digital interactive entertainment. EA develops and delivers games, content and online services for Internet-connected consoles, mobile devices and personal computers.