Scheduling Administrator

Job Description

WHAT IS THE OVERALL PURPOSE OF THE JOB?

In this role you will be responsible for ensuring all production work orders are scheduled correctly to guarantee the efficient and timely completion of work throughout the digital cinema operation.

You will work with client services and other operational departments to manage workloads across the business in order to facilitate delivery of client requirements via the current operational infrastructure.

You will collate a range of data and information to provide forecasts and reports to the business as required.

PRIMARY RESPONSIBILITIES:
• Schedule work orders to deliver content as per client delivery requirements.
• Manage the prioritisation of operational queues, facilitating the production process to ensure client deadlines are met and operational teams are not overloaded.
• Monitor internal theatre bookings.
• Work with Head of Scheduling & Client Service teams to maintain production forecasts.
• Provision of reports as per business requirements.
• Liaise with operational departments about the overview of scheduled work, plus any queries with tasks.
• Raise any capacity/operational/forecasting concerns with Head of Scheduling for remediation and/or escalation.
• Liaise with, and provide support to, other operational departments within DTDC EMEA and worldwide.
• Actively engage in meetings with operational departments about upcoming work.

What skills, knowledge and personal characteristics does the jobholder need to have in order to achieve satisfactory performance in this position? Please remember to separate these into 'essential' criteria for the job and 'desirable' criteria that would enable the jobholder to achieve enhanced performance in the job

Work Experience:

Experience in multi-tasking within deadline driven environments.

Experience working within scheduling or bookings environment

Experience in some form of analysing data or tasks to make informed decisions on prioritising workload for operational departments.

Experience in the film or television broadcast industry associated with operational management.

Knowledge / experience of digital cinema workflow or television broadcast workflow relating to client expectations.

Knowledge & Skills

Good working knowledge of Scheduling systems or Bookings systems.

Excellent organisational and interpersonal skills

Excellent accuracy and attention to detail

Methodical approach to work

Strong IT literacy

Ability to multi-task.

Highly diligent approach to work is essential due to the technical nature and importance of output from this department.

Ability to monitor various tasks to adhere to strict deadlines.

Great customer service skills for internal staff communications.

Ability to handle high pressure situations.

Prioritisation of tasks based on information provided by both client services teams and operational teams, to ultimately decide how to manage delivery expectations across all client accounts.

Circumstances

(Distance to office, required start date, ability to travel, work weekends etc.)

Remote based with occasional travel to Perivale (West London) facility.

Monday to Friday shifts across 8am-8pm

Ability to be flexible on shift start and end times within busy periods.

Jobcode: Reference SBJ-r1yx1x-13-59-156-124-42 in your application.