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Full Time Job

Client Services Coordinator

Deluxe

Sydney, Australia 05-07-2024
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  • Paid
  • Full Time
Job Description
Job
Client Services Coordinator

Position Overview

For the past century, Deluxe Entertainment Services has been committed to providing content owners and creators with the tools and talent they need to bring the most compelling and exciting stories to life.

We are seeking a highly proactive Client Services Coordinator to join our Localisation team. The Client Services Coordinator is responsible for the day-to-day coordination of projects with a focus on localisation for video streaming services. This role involves coordinating delivery requirements, updating project plans and schedules, liaising with clients, vendors and internal departments locally and globally. The clients we are working with are predominantly based in the Asia-Pacific region.

Primary Responsibilities
• Provide project management to clients, participating in all client-specific project milestones, from initiation through to launch, execution and close;
• Manage project schedules and budgets, and ensure all client deliverable due dates are met;
• Liaise between your portfolio of clients and internal Deluxe departments for your projects, and lead client communications and escalations to ensure key stakeholders are engaged and informed at every stage of the projects;
• Oversee and proactively manage client account metrics, including for delivery schedules and quality targets;
• Develop relationships and build rapport with clients and content partners to deliver a service level that aims to exceed expectations;
• Manage change orders and exceptions by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations;
• Provide regular updates to and liaise with internal departments on project priorities.

Qualifications
• Degree qualification highly regarded;
• Experience in a project management/coordination position, preferably in the entertainment and/or localisation industry;
• Streaming platform project coordination experience is highly advantageous;
• Experience working in cross-functional and cross-cultural teams;
• Solid technical understanding of the television distribution industry preferred;
• Background in localisation or translation/interpreting preferred;
• Proficiency in an East Asian or South East Asian language is highly desirable;
• Proficient with the MS Office suite of programs, plus inventory, order processing, project management, and database software;
• Strong interpersonal and communication (written and oral) skills;
• Ability to understand and interpret client requirements and incorporate them into workflows;
• Demonstrated ability to juggle multiple priorities;
• Strong problem-solving skills and technical understanding to carry out instructions furnished in written, oral or diagram form;
• Exceptional attention to detail and organisational skills;
• Strong influencing skills and ability to build collaborative relationship.

Jobcode: Reference SBJ-d5yq8e-3-230-173-188-42 in your application.

Company Profile
Deluxe

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.