Account Coordinator

Job Description

Job
Account Coordinator

Position Title

Account Coordinator, Mastering - Archiving

Position Summary

The Account Coordinator will report to the Director of Client Services in Toronto but have a dotted line to the Lionsgate Team Account Manager in the US. The Account Coordinator will be researching and inputting work orders to coordinate the asset archive project for Lionsgate. Day to day, the Account Coordinator will work with the Burbank-based Account Manager and work directly with Project Management, Mastering, Data, and Vault departments. The Account Coordinator must be a good communicator, well organized, work well in a team environment, and can facilitate multiple projects in a fast-paced environment. They must be available as a backup contact after hours to resolve any urgent issues regarding the archiving project.

Main Duties
• Maintain relationships with customers/clients to their satisfaction.
• Ensure deliverable due dates are reached on time.
• Monitor emails and reply to clients and internal departments in a timely manner.
• Scheduling of mastering processes from assets
• Creation of Work Orders in proprietary workflow system
• Organization and tracking of projects through the Archival workflow
• Must be able to accept and manage change, provide process improvement, cost saving and customer satisfaction suggestions.
• Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
• Special projects/other duties as assigned.

What You Bring
• Some experience in client services; traditional post-production or entertainment industry background helpful.
• Must be able to work flexible shifts including afternoon and/or evenings.
• Maintain a high level of confidentiality of Deluxe and customer/client sensitive information.
• Must have strong interpersonal and communication skills.
• Must be organized, reliable, conscientious, flexible, and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
• Must demonstrate positive attitude, able to handle self professionally in high stress situations.
• Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations.
• Must possess strong decision making and problem-solving skills.
• Solid technical understanding of the post-production industry helpful.
• Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be proficient with word processing, spreadsheet, inventory, internet, order processing, project management, and database software.
• Must be flexible to work extended hours and/or weekends to meet project deadlines.
• Ability to work in a fast paced, multi-tasking environment.
• Other duties as assigned.

If you are an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer competitive pay and a generous benefits program.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-d58m30-18-218-127-141-42 in your application.