Account Coordinator

Job Description

Job
Account Coordinator

Position Title

Account Coordinator, Audio Services

Location

Remote

Position Summary

The Account Coordinator is responsible for coordinating titles and projects requested by Deluxe Media's clients.

About the Team (Localization)

Localization is the process of translating and adapting content to specific geographical regions for consumption in local markets. Though many services make up the elements of the localization process including dubbing and subtitling, the goal of localization is to be authentic to the content being created, protecting the creative vision, specifically for a target market, no matter their language, culture, or location.

Deluxe is one of the world's leading localization providers to the entertainment industry. We provide clients and therefore end users with a worldwide service offering in over 50 languages for theatrical, home entertainment, broadcast TV and streaming services.

Main Duties

The Account Coordinator is responsible for all aspects of job coordination including client communication, job entry, project tracking, element shipping, file delivery, recognition of sales opportunities, and billing preparation. Creates loyal customers by providing exceptional customer service.

A Day in the Life of this position would include the following:
• Prepare and communicate pricing quotes and project estimates
• Creates and enters client job orders into database
• Schedules jobs with Studio Operations Department and consults with the Senior Account Manager and Director of Audio Operations as needed
• Create, maintain, and communicate project timelines and budgets to clients
• Maintains grids and/or databases with daily status updates for respective clients
• Develops and nurtures an understanding of audio procedures and processes
• Assists Senior Account Manager in correspondence with clients regarding job orders including:
• Budgets, job revisions, and answering client questions
• Anomaly reports and quality issues
• Completion e-mails, shipping instructions, and file delivery
• Coordinates orders with outside departments, vendors, and freelance engineers in conjunction with Studio Operations department:
• Orders dubs, subtitling, etc.
• Coordinates offsite mixing, restoration, and editorial services
• Checks on orders and projects after each step to ensure clients are notified in a timely manner of any problems, additional costs, and changes in schedule
• Ensures deliverables meet all client specifications and are delivered on time
• Researches previous orders and special projects as directed
• Provides back-up coverage for other Account Coordinators, Leads, or Directors during time off
• Monitors and updates billing status for Leads/Directors
• Prepares invoices for review within three days of project completion
• Ships client elements out of facility per company procedure
• Assists in taking new sales calls
• Other duties as assigned

What You Bring
• 2-3 years of previous experience in post-production projection management preferred
• Must be proficient with Mac software as well as Microsoft Word, Excel, and database applications
• Must have strong interpersonal skills
• Must be highly organized and able to work in a fast-paced, large team environment
• Individual must also be able to work independently within their own process
• Previous experience in film, television, and/or audio restoration/preservation is preferred, but not required
• Flexibility to work extended hours and/or weekends to meet project deadlines

We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-d82086-3-144-17-45-42 in your application.