Greetings from Deluxe Entertainment services!!!!!!!
Designation: Accounts Coordinator/ Client Services Executive
Roles and Responsibilities:
o Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
o Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
o Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
o Create, maintain and communicate to client project timelines and budgets.
o Prepare and communicate pricing quotes and estimates with client.
o Ensure Billing and Revenue Tracking is maintained weekly.
o Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
o Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
o Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
o Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
o Working with Account Coordinators to ensure day to day production is running effectively.
o Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
o Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
o Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
o Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
o Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
o Forecast and track key account metrics.
o Communicate regularly with client regarding project performance metrics.
Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
o Initiate corrective action process as needed.
o Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
o May be responsible for educating and advising client about new services offered.
Deluxe is the world’s leading video creation to distribution company offering global, end-to-end services and technology. Through unmatched scale, technology and capabilities, Deluxe enables the worldwide market for professionally created video. The world’s leading content creators, broadcasters, OTTs and distributors rely on Deluxe’s experience and expertise. With headquarters in Los Angeles and New York and operations in 38 key media markets worldwide, the company relies on the talents of more than 7,500 of the industry’s premier artists, experts, engineers and innovators.