Ticketing Supervisor - The Complex

Job Description

Job Summary
The Ticketing Supervisor is responsible for the configurations of events in the ticketing system and operates on-site ticketing and box office services for The Complex. This role provides front-line, top-notch service and support for the venue as its full-service ticketing provider. Acts as a relationship manager on behalf of the Complex for promoters and event organizers in relation to their ticketing needs. Implements and provides support for all products and services.
Essential Functions
• Configure events and promotions for the various events in the ticketing system
• Tracks and reports all event configurations, schedules, cash deposits, and promoter interactions to ensure consistent, high-quality service and coordination
• Works with event promoters to develop a deep understanding of each event and its unique challenges
• Assist staff, customers, and promoters in resolving issues and problems related to reservations and ticketing
• Supervises staff and ensures the quality of work meets the standard; encourages and motivates staff to achieve positive contributions
• Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization
• Keep staff updated with relevant system and event information on event days to ensure they are well-prepared to assist customers
• Manages customer needs and requests in a professional manner
• Troubleshoot and resolve or escalate technical support Issues
• Develop expertise on all products/services, remaining current with all new releases
• Strategically push business initiatives to each promoter as they interact and build events (Resale, Premium, etc.)
Required Qualifications
• BA/BS Degree (4-year) in business related field
• 2- 4 Years Experience
• Live event ticketing and event programming
• Customer service experience
• Box office experience
• Working knowledge of planning, delivering, and supporting ticketing and reservation services, ensuring smooth event operations
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision making skills
• Strong digital literacy skills, including familiarity with ticketing and reservation systems and related software
• Adept at maintaining a growth mindset, showing agility in adapting to evolving industry practices and technology
• Effective communication and customer service skills
• Demonstrated working knowledge of fostering collaboration and effective teamwork among staff members and with event promoters
• Detail-oriented and organized with strong problem-solving skills
• Demonstrated ability to lead/supervise a team
• Availability to work various hours: nights, weekends, and holidays as required
Pay Scale: $23.00 - $28.00 p/h
Bonus:
• These positions are not eligible for a bonus under the current bonus plan requirements.
Benefits:
• Event based positions are not eligible for benefits through AEG Presents.

Jobcode: Reference SBJ-eoon71-216-73-216-71-42 in your application.