Employee Experience Lead

Job Description

Your Platform

Activision Blizzard plays a centralized role in the creation of epic entertainment by supporting our interactive gaming brands and studios with a diverse range of career opportunities across corporate functions such as Marketing, Communications, Legal, Human Resources, Finance and Supply Chain. Located in our global headquarters in Santa Monica, we encompass equal parts agility, creativity, and rigor to enhance the employee and player experience. To learn more, check us out at www.activisionblizzard.com or on Twitter at @ATVI_AB.

Your Mission

Activision Blizzard is looking for an Employee Experience Lead to help drive a team of Employee Experience Specialists in providing full employee lifecycle requests, and advising on Tier 0 & 1 level HR policy/process interpretation. You will provide support to teams across Talent Acquisition, HR, and the business.
Of key importance will be managing and development of your team of Specialists to independently advise on company policy and processes and resolve manager, employee and HR inquiries, being the point of contact for day-to-day team escalations and identifying and recommending automation and process improvement opportunities.

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
• Lead and develop a team of Specialists, with accountability for high standards of performance and service on your team. Guide your team through change and play a key role in adapting the services offered into a high-quality centralized service.
• Ensure that the team delivers with consistently high standards while driving continuous improvement initiatives and effectively managing HR compliance.
• Lead your team to provide excellent customer service and enable them to effectively manage incoming inquiries and routine questions related to all types of HR policies, programs and procedures coming from employees, managers and HR. Ensure your team are utilizing these queries to continuously improve Tier 0/1 information and drive increased direct access.
• Manage and escalate sensitive people related cases to the appropriate functions and ensure your team maintains strict standards of confidentiality.
• Your team will be able to successfully prioritize and close cases against a tight timeline to help influence efforts towards improving the overall manager and employee experience.
• Create reports on KPI's and SLA's and use that data to identify and provide visibility and insight where improvements are needed.
• Develop, oversee, and contribute to projects that involve changes to the services provided which are related to process, the employee experience and more.
• Motivate a team handling high volumes of requests in a fast-paced, constantly changing business by anticipating problems, prioritizing and being proactive every day.
• Partner effectively with HR, Centers of Excellence, Talent Acquisition, and business leaders to enable effective employee interaction.
• Act as subject-matter-expert and functional leader regarding service delivery queues and HR data systems, including Workday.

Player Profile

Requirements:
• 5 years' experience with Employee Experience/HR Operations, preferably at a tech, gaming, entertainment, or similar industry.
• A minimum of 2+ years leading/managing an Employee Experience/HR Operations of specialists.
• Previous experience working in an HR Shared Service function.
• You'll appreciate and understand the need for confidentiality and discretion in dealing with any people-related activities.
• Excellent people management skills, with the ability to coach, develop and motivate a team
• Experience with establishing new processes and leading on how systems and processes can be optimized to improve service offerings, with a track record in delivering successful process improvements
• Should be comfortable leveraging data to influence stakeholders at all levels.
• Strong relationship-building skills, with the ability to manage and partner with a diverse stakeholder group
• Experience working with HR data systems, inputting data and maintaining systems, preferably with a fast-moving company. Workday strongly preferred.
• Solid multi-tasking and prioritization skills with the ability to work autonomously and with discretion
• Strong attention to detail, deadline-driven, results-oriented mindset with strong follow-through
• Easily manage through ambiguity, shifting between priorities and projects seamlessly
• Excellent communication skills, with the ability to negotiate and navigate internal and external audiences

Jobcode: Reference SBJ-re1y57-216-73-216-177-42 in your application.