Coordinator, Operations, Dualtone

Job Description

Position Summary:

The Coordinator of Operations will serve in a variety of administrative and marketing support roles for the entire Dualtone Music Group label. Creating and distributing relevant reports, registering for conferences, submitting awards nominations, scheduling conference calls, delivering content to digital service providers, handling inventory and shipping logistics are a few of the core responsibilities. The role is integral to the operations of the Dualtone online store; creating new products, tracking inventory and uploading of images, descriptions and assets in Shopify along with fielding all customer service inquiries. The role will communicate with management teams and booking agents around guest lists and ticket buys around tour dates. Must be highly motivated, self-starter with high attention to detail, time management and multitasking.

Key Responsibilities:
• Assist with digital deliveries of content to DSPs
• Maintain and update all meetings notes and tour itineraries
• Create and circulate internal reports for (Streaming, D2C, Distribution)
• Setup all pre-order and new store items on Dualtone Store / Bandcamp
• Handle all dualtone.com customer service overflow
• Update Dualtone.com website and keep current
• Facilitate inventory shipments to .com fulfillment partner
• Keep on hand inventory at fulfillment partner current and updated
• Coordinate and track Inventory transfers from Distribution
• Submit appropriate sales to soundscan reporting
• Coordinate artist product needs + third party shipping needs and invoicing
• Coordinate international product for distribution and artists. Work w SPV, eOne Canada etc as needed
• Updating content and assets in songspace for licensing and internal use
• Design banners / images / klayvio designs for DT.com/Magnolia as needed or source help
• Coordinate photo shooting for online product images (site and stores) as needed
• Ticket buys, guest lists, touring logistics
• Registration for conferences + GRAMMYs/Libera submissions
• Facilitate all mail outs as needed
• Facilitate all errands as needed
• Hire and lead intern staff
• Coordinate needs for special events, hosting artists at office, lunches, etc
• Assist with Magnolia Record Club shipping and fulfillment as needed
• Coordinate scheduling all calendar invites, zoom calls etc as needed

Key Competencies:
• Post-secondary education in business or related field.
• 1-2 years of administrative experience in a fast paced, dynamic setting
• Extraordinary ability to multi-task, handle changing business conditions that arise with customer service, product, touring logistics etc.
• Proficiency in Excel/Google docs to continually organize logistics and details
• High attention to detail
• Knowledge of metadata, UPCs, ISRCS + experience w FUGA, CI and or OpenPlay a plus
• Music industry experience looking after inventory, logistics and product ordering is a plus
• Basic Photoshop and design skills a differentiator

Jobcode: Reference SBJ-ro1z5p-3-142-197-212-42 in your application.