Full Time Job

Manager, Business Continuity Engagement

Electronic Arts

Vancouver, BC 08-07-2020
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description


Manager– Business Continuity Engagement


Vancouver or Orlando

Reports to

Director – Global Protective Services

Scope of Position

You will reside within EA's Global Safety Physical Security & Business Resiliency Program and will manage the design, creation, implementation, and ongoing administration of EA's Business Continuity Program (BCP). You will work with partner groups, to develop a scalable outstanding business continuity framework, allowing EA to manage business risks at a global, regional, local, or site specific level, with an emphasis on supporting our employees and most critical departments, when normal operations are at risk and while following governance mandates and internal policies. You will also be EA's SME around BCP, providing program updates to EA Leadership.

Key Accountabilities
• Create strategy and provide direction in the development of EA's BCP
• Identify and influence the use of business continuity best practices, as defined by EA's culture and needs
• Create and lead the impact analysis process to determine program focus priorities
• Help support the corporate incident management team (IMT) to manage any crises and incidents at a global, regional, or site-specific level
• Develop a quarterly BCP training process including scope, schedule, and deliverables, ensuring business leaders and IMT success, when managing a crisis and incident
• Create programs to assess vendor BC/DR compliance
• Identify opportunities to improve the program, and maintain in a state of audit-readiness to support regulatory and partner requirements
• Be the owner of business continuity management-related materials including business continuity policies
• Support teams in the identification of processes and functions, formulation of responses to business disruptions, completion of business impact analysis (BIA) updates, and performance of ongoing maintenance and testing activities
• Identify and incorporate new departments, systems and processes into the business continuity program
• Provide periodic reports on overall program status and effectiveness
• Be the primary interface for audit and regulatory review activities and prepare responses to audit and exam findings related to business continuity. Track and create the resolution of all corrective action activity.
• Manage business continuity service provider contracts and relationships

Skills Required
• Strategic program management & consulting skills
• Credibility, objectivity, and respect across all parts of the business
• Identify risk and establish mitigation measures
• Build relationships with business leaders
• Promote the Business Continuity function as an expert within EA
• Experience working with other service teams (Regional Security Managers, IT, PE, ER, Finance, Legal)
• Willingness to challenge status quo and introduce new ideas
• Understanding of differences in standards and culture across geographies and cultures

Professional Expertise/ Knowledge
• Industry best practices and metrics defining operational performance
• Expert in program development
• Strategic planning / program management in a corporate environment
• Experience in the design, creation, implementation, and administration of global projects/initiatives
• Solid command of program components, with emphasis on global legal compliance.

• 7-10 years in a similar role within a multi-national (corporate) organization
• Prior experience managing teams assigned to multiple sites

• Bachelor of Science Degree
• CBCP, MBCI, or other relevant certifications preferred

No. of Direct Reports
• 0-1

Reporting Requirements
• Develop and manage operational metrics and KPI's with strategic service providers when applicable
• Program / project management reporting – key initiatives
• Strategic initiatives plan development

Matrix Mentoring/ Support for Role
• Senior Director – Head of Global Safety Physical Security & Business Resiliency
• Director – Intelligence & Incident Management
• Senior Director/Director – Information Technology
• Senior Director/Director – Workplace Experience

Matrix Team
• Workplace, Finance, Procurement, IT, Site Leadership, Legal, PE, Public Safety Agencies

• Created June 2020

Company Profile
Electronic Arts
Electronic Arts Inc. is a global leader in digital interactive entertainment. EA develops and delivers games, content and online services for Internet-connected consoles, mobile devices and personal computers.