IT Helpdesk Support

Job Description

IT Helpdesk Support (Afternoon Shift)

WELCOME TO ZOO

ZOO Digital are an award-winning cloud software company with offices in LA, Dubai, London and Sheffield UK. We help the biggest names in global entertainment to reach audiences everywhere with our high-quality localization and media services, adapting original TV and movie content for different languages, regions, and cultures.
Our Mission: To help our clients share their stories, by adapting the world's most watched TV shows and movies into new formats and languages for international audiences to enjoy.
Our Clients: Major Hollywood studios and streaming services, like Disney, Netflix, NBC Universal, Paramount, Facebook, Sony, and HBO, among others.
Our Services: Dubbing, subtitling and captioning, audio description, metadata localization, artwork localization and media processing.

ZOO Digital's state of the art technology services are backed by the award-winning bespoke software created by our ever-growing Research & Development team, ZOO Digital Labs. The team create cutting edge software solutions to supercharge our services and make our customers' lives easier. To find out more, visit https://www.zoodigital.com/

Position

ABOUT THE ROLE

Salary: DOE

Location: Flexible Hybrid, or Office Based (El Segundo)

Due to continued expansion, ZOO Digital are currently seeking an IT Helpdesk Support Technician to join their team based in El Segundo, CA. The IT team provides around the clock technical support to a wide range of ZOO Digital departments, covering the implementation, configuration, and maintenance of essential business systems and equipment. You'll work within a supportive and progressive team with plenty of opportunities for professional and personal development - ZOO Digital's technology is constantly evolving!

As IT Helpdesk Support Technician, you will support ZOO Digital staff by providing an effective and efficient support service. Reporting into the IT Director, your assignments will range from troubleshooting and repair to reloading and re-imaging of PCs/laptops.

Day to day responsibilities will include;
• Providing desktop support to all staff.
• Assisting in the creation of various networking accounts.
• Responding to emails from employees and customers seeking help with software, or computer-related issues
• Maintaining proper documentation in the Helpdesk ticket system, responding within agreed SLA times
• Learning the functions and back end of our software program, providing guidance to users to achieve specific goals
• Aid the development team in conceptualizing updates and upgrades that will enhance users' experience
• Assignment/troubleshooting of laptops with JAMF and NINJA
• Performing small Linux commands for certain processes
• Installing and maintaining PCs/Laptops and associated software and peripherals
• Providing follow-up on problems or escalation

All on site ZOO employees must be fully vaccinated against COVID-19 and must provide CDC verification of their vaccination status as part of the onboarding process before starting.

Requirements

WHO ARE WE LOOKING FOR?

The IT Helpdesk Support Technician will form a central part of ZOO's IT Service team, providing an efficient end-to-end support service, so we are looking for experienced and personable applicants with great communication skills and a passion for customer care.

Previous experience in technical phone support and troubleshooting is essential, as well as a minimum of 4 years' experience in;
• A Helpdesk ticketing system
• Active Directory
• Entry level network troubleshooting
• Windows (XP-Windows 10), Mac OSX Operating Systems
• Mac OS cloning
• Knowledge in Windows cloning

We are also looking for the following skills and experience;
• CompTIA A+ (must have)
• Network+ certification preferred.
• CCNA or MCSE certification a plus.
• Associate degree or equivalent from two-year College or technical school; or 2+ years related experience and/or training; or equivalent combination of education and experience.
• Experience in moves, adds or changes in Windows or UNIX domains and/or phone systems.
• Knowledge of Post-production software such as Pro Tools, Final Cut Pro, After Effects, and Photoshop.
• Knowledge of JAMF/Ninja software
• Knowledge of Linux
Other information

WHY CHOOSE ZOO?
Our technology is constantly evolving, so there's never a dull moment with ZOO! Our team is made up of creatives, innovators, linguists, and collaborators from all corners of the world, and we employ the brightest and most original thinkers in our industry. Along with a competitive salary, we also offer excellent company benefits, which include;

Unlimited access to over 5,000 courses on Udemy for business

Medical, Dental, Vision

STD, LTD, Life Insurance

401k Plan

Share Save Plan

PTO/Sick Time

Paid Holidays

Membership Discount at Bay Clubs

Stocked Kitchen

We value all the folks that make ZOO a great place to work. For further details on what it's like to work for us, please visit our company Glassdoor page -https://www.glassdoor.co.uk/Overview/Working-at-ZOO-Digital-Group-EI_IE12459.11,28.htm

Jobcode: Reference SBJ-re4n58-3-133-141-6-42 in your application.