Video Game QA Supervisor

Job Description

QA Supervisor / Superviseur.e de l'Assurance de la Qualité (AQ)

Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We're home to the world's best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.

Since its launch in 2010, Warner Bros. Games Montréal has more than 300 employees and continues to grow and recruit additional talents. Working with some of Warner Bros. Studios' biggest brands, including DC Entertainment, the studio is dedicated to developing AAA videogames.

WB Games Montreal, a division of Warner Bros. Interactive Entertainment (WBIE), seeks a Quality Assurance Supervisor (QA).

As QA Supervisor you will be responsible for leading quality assurance activities for the WB project to which they are assigned, as well as maintaining operational and collaborative efforts with all other quality assurance entities (FQA, LQA, Live, Mobile, etc.), PD, and Developers. You must maintain and update testing processes to ensure optimum workflows. In this role you will work closely with the production team, the development team, and the QA Managers and Leads to create a complete testing process.

Responsibilities
• Manages day-to-day activity in the issue tracking database, including routing issues, providing feedback to Leads on the quality of their bug write-ups, anticipating usage issues and making recommendations for inclusions/updates to the database administrator, and performing end-of project triage.
• Communicates with development, production, and partner teams to provide timely and accurate updates related to the projects and immediately escalates critical issues to appropriate stakeholders. Provides feedback to production and development on the state of the game via issues reported in bug-tracking software, timely project status updates, and via e-mail and face to-face interactions.
• Bring a high level of support, by keeping within the standards and service levels required by QA and its partners. Proactively identify problem areas, develop, maintain, and facilitate best practices, processes, and methodologies to ensure high productivity and alignment with corporate strategy and goals.
• Provides operational support and guidance in preparing, tracking and execution of testing plans across each title.
• Provide regular reports and action items based on analysis of data and ongoing risk assessments.
• Participates in staffing plans.
• Works with QA Manager and Leads to manage customer relationships with WBIE PD, Developers and Partners as needed.
• Monitors team hours and efforts, adjusts schedules, and plans to minimize the accrual of compensatory time, as well as mentor and evaluate performance of QA Leads, Sr QAA and QAA team members assigned to titles on his franchise.
• Contributes to the ongoing effort to refine and maintain processes, policies and procedures related to the QA effort on all games within WB Games.
• Performs other tasks at the discretion of the Quality Assurance Manager.

Experience
• Minimum of five years video game testing experience.
• Minimum of three years leading teams of testers.

Education
• High School diploma or equivalent work experience

Knowledge/Skills
• Demonstrably strong familiarity with QA processes and procedures.
• Responsible and proactive stakeholder for teams and products.
• Proven experience in risk management and mitigation across large scale projects.
• Proven experience in leading, coaching and motivating large teams.
• Process oriented, Organized, flexible, and a high tolerance for stress.
• Solid PC skills, including ability to use SDK/Debug tools from platform manufacturers.
• Solid knowledge of Microsoft Office, including Word, Excel, and PowerPoint etc.
• Excellent working knowledge of project management and testing tools such as MS Project, Hansoft, JIRA etc.
• Strong understanding of software development lifecycle within the video games industry
• In depth understanding of formal test and development processes
• Ability to create solid test plans and strategies.
• Ability to effectively identify, escalate, or resolve project issues or bottlenecks.
• Talented evaluator of root cause issues and potential solutions
• Excellent verbal, written, communication and presentation skills
• Strong negotiation, mediation, and conflict resolution skills
• Ability to interact and collaborate effectively with all disciplines at all levels

WB Games Montréal, division de Warner Bros. Interactive Entertainment (WBIE), est à la recherche d'un.e Superviseur.e de l'Assurance de la Qualité (AQ).

À titre de Superviseur AQ tu seras responsable de diriger les activités d'assurance qualité pour un projet de jeu WB, de maintenir les efforts opérationnels et la collaboration avec toutes les autres entités d'assurance qualité (FQA, LQA, Live, Mobile, etc.), PD, et les développeur.euse.s. Tu devras maintenir et mettre à jour les processus de test et assurer des flux de travail optimaux. Dans ce rôle, tu travailleras en étroite collaboration avec l'équipe de production, l'équipe de développement, les gestionnaires et chef.fe.s d'équipes AQ pour créer un processus de test complet.

Responsabilités
• Gérer les activités quotidiennes de la base de données de suivi des problèmes, y compris les problèmes de routage, fournit une rétroaction aux Chefs d'Équipe sur la qualité de la rédaction de leurs bogues, anticipe les problèmes d'utilisation et fait des recommandations d'inclusion/mises à jour à l'administrateur de la base de données, et effectue un tri de fin de projet.
• Communiquer avec les équipes de développement, de production et de partenaires afin de fournir des mises à jour exactes et en temps opportun sur les projets et de soulever immédiatement les problèmes critiques aux intervenants appropriés. Fournit une rétroaction à la production et au développement sur l'état du jeu par le biais des problèmes signalés dans le logiciel de suivi des bogues, des mises à jour opportunes sur l'état du projet et des interactions par courriel et en face à face.
• Apporter un niveau de soutien élevé, en respectant les normes et les niveaux de service requis par l'AQ et ses partenaires. Cerner de façon proactive les secteurs problématiques, élaborer, maintenir et faciliter les meilleures pratiques, processus et méthodologies afin d'assurer une productivité élevée et l'harmonisation avec la stratégie et les objectifs de l'entreprise.
• Fournir un soutien et des conseils opérationnels pour la préparation, le suivi et l'exécution des plans de mise à l'essai pour chaque titre.
• Fournir régulièrement des rapports et des mesures de suivi fondés sur l'analyse des données et l'évaluation continue des risques.
• Participer aux plans de recrutement de personnel
• Travailler avec le Gestionnaire et les chef.fe.s d'équipe AQ pour gérer les relations avec les clients de WBIE PD, les développeur.euse.s et les partenaires, selon les besoins.
• Surveiller les heures et les efforts de l'équipe, ajuster les horaires et les plans afin de minimiser l'accumulation de

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Jobcode: Reference SBJ-rzeb5q-18-219-189-247-42 in your application.