Full Time Job

Client Success and Account Managers

Warner Media

Los Angeles, CA 09-06-2022
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
The Client Success and Account Services Teams are part of the WarnerMedia Pricing, Planning and Operations organization. We are seeking both Client Success Managers and Account Managers

The Client Success team consists of Client Success Coordinators, Client Success Managers (CSMs), Managers, and Directors who oversee and optimize Display, Video, Mobile, and Custom campaigns across WarnerMedia's Entertainment brands, helping advertisers meet and exceed performance goals. The Account Services team consists of Account Coordinators, Account Managers, Managers, and Directors who oversee and optimize Display, Video, Mobile, and Custom campaigns across Turner Sports brands including Bleacher Report, NBA, & NCAA, helping advertisers meet and exceed performance goals.

The Client Success Manager (CSM) will serve as the advertisers point-of-contact for all campaign-related inquiries throughout the campaign lifecycle by owning tasks and leveraging support teams. This role is responsible for managing campaign performance and execution to achieve client KPIs while offering best in class white glove service to our partners. The CSM is responsible for overall client satisfaction, strategy, and program delivery for assigned accounts.

In addition to general digital expertise, the CSM will be expected to develop and maintain comprehensive knowledge of the Entertainment products and how they are sold and fulfilled.

The Client Success Manager will have an opportunity to help drive upsell and incremental revenue. This role requires an analytical mindset to strategize on optimal media mix and provide meaningful insights back to clients.

The Account Managers will serve as the subject-matter experts on WBD's Digital Sports advertising properties and products, helping us grow our industry-leading digital media practice. To thrive in this role, candidates must understand the WBD publishing ecosystem and associated products by means of providing strategic recommendations and execution plans across our site properties. The Account Manager is the post-sale day-to-day contact and liaison to our advertising clients as well as internal departments - Sales, Ad Operations, Editorial, Inventory Management, and Finance - in addition to supporting projects and tasks assigned by management.

Responsibilities of this role include: providing ''white-glove'' client service, overseeing execution, reporting and optimization, and supporting the Sales team in recognizing 100% of revenue.

CSM Qualifications & Skills
• 2+ years of experience working in a Sales Planning or Client Services role
• Proven track record of providing excellent customer service
• Familiarity with digital tools and technology platforms including CRM and OMS (experience with Salesforce, Operative One, Looker, Google AdManager, FreeWheel MRM is a plus)
• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills; ability to relay technical concepts to non-technical audiences
• Strong interpersonal skills with demonstrated experience in cross-functional collaboration
• Demonstrated ability to build strong working relationships and consistently exceed service goals
• Excellent attention to detail and ability to organize and prioritize assignments
• Analytical thinking with ability to drive insights from data
• Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• BA/BS from a 4-year university or equivalent experience

Account Manager Qualifications & Skills
• Bachelor's degree equivalent or higher level of education
• 3+ years digital work experience, preferably in media
• Comfortable in a client-facing, consultative environment
• A team-player with an entrepreneurial spirit, desire to ''change the game''
• Outstanding oral and written communication skills; active listening abilities, great attention to detail
• Superior project management skills; comfort with multi-tasking and handling conflicting priorities
• Strong business acumen and demonstrated ability to think strategically
• Strong analytical skills and ability to draw conclusions based on data
• Self-starter who is a quick learner and capable of thriving in a fast-paced environment
• Ability to quickly learn new technology platforms and an interest to learn
• Excel proficiency including pivot tables, chart-making, and manipulation of large data sets
• Proficiency in MS Office, including Excel, Word, and PowerPoint preferred
• Candidate should have working knowledge of digital ad serving and order management, including DoubleClick for Publishers, Freewheel, Folio, and Operative 1

Closing Statement

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.

Jobcode: Reference SBJ-d505yz-18-208-187-128-42 in your application.