Otc Collections and Disputes Analyst

Job Description

As an OTC Collections and Disputes Analyst, you will be responsible for maintaining a given portfolio of customers by reducing the overdue open AR, reducing the unapplied cash on account, improving cash collection and cash flow results, and coordinating disputes resolution process.
You will be working hand in hand with our Sales department and Billing department in order to ensure that our customers get invoiced on time, ensure that disputes get resolved in a timely manner, and payments for AR balances are received withing expected payment frames.
As a new Team member of the GBS Warsaw OTC Theatrical Team, you will as well take part in the transition of our Theatrical OTC activities to our Warsaw Global Business Service center. You will be actively taking part in the knowledge transfer activities, maintaining working documentation of all processes up to date in order to ensure knowledge is successfully documented and assimilated.
What's in it for you
• Contract of employment
• Hybrid work model
• Benefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Program
• Free access to HBO Max platform
• Work-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings in the office cinema
• Training and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club, online expert sessions
• CSR activities: volunteering, ecological and social initiatives
• Access to parking spaces
Your Role Accountabilities:
• Responsible for chasing outstanding debt from customers within established collections schedule (calls, e-mails)
• Issue and monitor automatic and manual reminders to customers
• Update account status records and collection efforts
• Perform AR reconciliations, investigating and resolving unapplied payments
• Support our Cash Application Team with obtaining missing remittance advice from customers
• Escalate overdue accounts to relevant POC for support and further actions when collections efforts are exhausted
• Report on collections activity and accounts receivables status
• Resolve disputes within own area of responsibility according to the agreed timeframe and escalate to relevant departments for quick resolution
• Provide support to our Billing Team to ensure customers get invoiced on time
• Respond and resolve internal and external AR queries in defined timeframe
• Build effective global working relationships with internal and external clients
• Establish yourself as a knowledgeable, professional and reliable support for other functions (Local Sales and finance teams, GBS functions such as PTP, RTR, FP&A, Audit)
• Maintain Desktop Procedure documentation up to date
• Improve effectiveness of collection activities via continuous improvement mindset

Qualifications & Experience
• Fluent English (Nordic or Dutch language is a plus)
• Bachelor's degree in accounting, finance or related field preferred
• Proven experience in Accounts Receivables/Collections
• Knowledge of AR and dispute management processes
• Excellent communication and problem-solving skills
• Ability to prioritize in dynamic environments
• Strong customer service and organizational skills
• Working knowledge of Microsoft Office
• Media industry experience and passion for cinematography are a plus
#LI-Hybrid
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-xk3ym1-216-73-216-26-42 in your application.