Travel Specialist

Job Description

Who We Are:

UFC® is the world's premier mixed martial arts organization (MMA), with more than 700 million fans and 243 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 900 million TV households across more than 170 countries. UFC's athlete roster features the world's best MMA athletes representing more than 80 countries. The organization's digital offerings include UFC FIGHT PASS®, one of the world's leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit UFC.com and follow UFC at Facebook.com/UFC and @UFC on X, Snapchat, Instagram, and TikTok: @UFC.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You'll Do:

This position is responsible for coordinating all company event and non-event travel. This position coordinates all aspects of travel arrangements, including flights, rental car, hotels, car services etc., using the Company's in-house GDS tool, Amadeus, and Concur travel booking platform. This position has significant fiduciary responsibility and follows specific company standards and guidelines in making travel decisions and arrangements in the most efficient and economical manner.
• Provides travel arrangements for UFC events and/or non-event travel requests within company guidelines and standards for excellent customer service. ​
• Researches travel options using the Amadeus GDS, Concur Travel or other appropriate online resources, including flights, hotels, conference/meeting rooms, rental cars, chauffeured cars (limos, SUVs, town cars) or other needs as requested.
• Completes end-to-end reservation process, including choice of options, travel approval, ticketing, payment and appropriate financial coding.
• Provides support to users of Concur Travel and ensures each Company traveler is enabled to complete online travel requests wherever possible.
• Provides appropriate travel arrangements for Event travel needs for all attending travelers and maintains all Event travel information in the in-house Event tool.
• Project manages Arrivals and Departures event group lists.
• Provides appropriate travel arrangements for non-event travel needs, including, flights, hotels, conference or meeting room arrangements, rental cars or chauffeured cars (limos, SUVs, town cars),
or other needs as requested and approved.
• Makes any adjustments required to already-made travel plans where such adjustments are needed for foreseen or unforeseen circumstances.
• Prepares and distributes itineraries to requestor of travel and follows up with each individual to verify that they received it and that they do not have any questions or concerns.
• Monitors weather and news for any circumstances that may cause airport delays and assist travelers with operational disruptions.
• Reconciles monthly charges incurred for hotels, rental cars, car service and other travel related services.
• Prepares invoices for flight or mileage reimbursements and ensures these are processed with the internal Finance team.
• Maintains and continuously updates contact and other travel relevant information on file for athletes and staff.
• Maintains detailed records of each expense charged to Company credit cards and assists Accounting with reconciliation of travel card charges.
• Assist Operations Team with local events as necessary.
• Remains on stand-by status to make travel arrangements as necessary for unforeseen circumstances.

You Have These:
• High school diploma or GED, college degree preferred.
• Minimum of 3 years of detailed, busy customer service experience, preferably from an airline or Corporate Travel Management environment.
• 3 years significant travel scheduling experience required. Ideally, scheduling travel for large corporation or significant event scheduling experience.
• Documented experience using the GDS Amadeus system, Concur Travel booking platform and other travel booking technologies.
• Superior knowledge of travel industry such as flights, trains, rental cars, limousine services, hotel and conference accommodations.
• Ability to plan, to organize, and effectively arrange for travel of large numbers of individuals and multiple events simultaneously.
• Very Customer-service driven.
• Ability to establish and maintain effective internal and external working relationships
• Ability to communicate effectively, orally and in writing with individuals in all levels of the organization.
• Ability to meet tight deadlines in a dynamic and fast-paced environment.
• Ability to maintain discretion and confidential information.
• Excellent organizational skills.
• Excellent attention to detail.
• Intermediate skills with Microsoft Excel, Basic level skills with Microsoft Word, and Outlook and ability to learn other basic computer programs.
• Ability to work nights, weekends, and holidays as required to meet.
• Provide on call emergency Travel assistance.

How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 5 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Jobcode: Reference SBJ-dynb1q-3-144-71-142-42 in your application.