Live Producer

Job Description

We are looking for a highly talented, motivated, and experienced person to work with us on XDefiant, a new multiplatform online multiplayer action game based in our San Francisco studio. XDefiant is a free-to-play, fast-paced arena shooter that combines intense gunplay with personalized loadouts and specialized factions, as teams of gunfighters battle for domination.

Job Description

As a Live Producer on the XDefiant project, you will manage the live operations team acting as point of contact and coordinator for all teams involved with the live game. Your responsibilities cover a wide array of different areas, including live development, player retention and acquisition, customer support, analytics, online infrastructure, digital sales and live P&L. You will work closely with producers and directors on the development team to prioritize and plan post launch development, bringing knowledge of game data, operational solutions, community sentiment, ongoing issues and digital business to the table.

WHAT YOU'LL DO
• Manage and grow a healthy live operation team of operational managers and live developers
• Guide and mentor your team, providing them with clear planning, processes and goals, as well as seeing to their wellbeing and personal evolution
• Organize and facilitate release schedules, In-game events, live testing, anti-cheat, retention features, acquisition tools and more
• In the critical days and weeks after each new release, triage incoming issues and coordinate live teams to ensure quick resolutions to critical player facing issues
• Work closely with the on-site infrastructure team and global internal IT to ensure a cost effective hosting solution with high uptime
• Work closely with global live brand and business teams, optimize the business performance of the live game
• Work in close relation with the on-site analytics team to prepare them for your project needs and make sure you and the dev team have the data you need to make the right, player centric decisions
• Ensure your team follows up on issues reported by customer support frontline, and provides information and updates to frontline teams on ongoing issues

Qualifications

WHAT YOU'LL BRING
• You excel at your craft as a Producer, you have made yourself a good reputation by working hard and getting things done
• You have a high sense of responsibility. Working in a result oriented way, you analyze the challenges and risks you have ahead and creating solutions and mitigations to overcome them
• You are resourceful and insightful, you quickly grasp technical problems and utilize your knowledge and versatility to quickly generate solutions and make decisions to keep things moving forward
• You have the ability to keep multiple threads of information and communication in mind at the same time
• While you may not need a technical background, you are able to have technical conversations and relay that information in an easy to understand way
• You have good communication and presentation skills
• You have extensive experience in live game operations, preferably having been part of the launch of an online AAA product with high post launch ambitions
• You understand the importance of game data and have the ability to combine your deep knowledge of games with actual game data to make player centric decisions
• You are creative, dedicated and have a strong passion for games. You are up to date on the latest and best live games in the industry, keeping a close eye on what the competition is doing in order to evolve and improve yourself and the game

Jobcode: Reference SBJ-re2ky7-18-226-150-175-42 in your application.