Live Ops Coordinator

Job Description

Ubisoft Toronto Inc.
224 Wallace Avenue. M6H 1V7
Toronto, Ontario
www.toronto.ubisoft.com

Location of position: Toronto, Ontario
Our Mission

Ubisoft's 19,000 team members, working across more than 40 locations worldwide, are bound by a shared mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are vital in creating worlds where players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
Our Studio

Ubisoft Toronto is one of the most significant development studios within Ubisoft, employing talented developers worldwide. We create worlds and tell stories that grip you, inspire you and challenge you. Since opening in 2010, we have shipped innovative game projects on Ubisoft's most prominent brands: Assassin's Creed, Far Cry, Watch Dogs, For Honor and Tom Clancy's Splinter Cell.

We recently launched Far Cry 6, the most ambitious Far Cry game to date, featuring the talented Giancarlo Esposito as Anton Castillo. Our studio has also led the development of the newest game in the Watch Dogs franchise – Watch Dogs: Legion (2020), a stand out for its tech and design work, play as anyone gameplay in an open world, and rich and detailed rendition of a future London. Starlink: Battle for Atlas (2018) was Ubisoft Toronto's first new IP, which seamlessly blended physical and digital gameplay. Splinter Cell Blacklist was the first title released by Ubisoft Toronto in 2013. We have an exciting roadmap of projects for the future and can't wait to share more details.

Are you looking to work with enthusiastic experts who are tackling industry-changing challenges in entertainment and beyond? At Ubisoft Toronto, we constantly strive to get better, be better and do better – embracing innovative ideas, exploring new technologies, and working together courageously and collaboratively.

Job Description
On being a Live Operations Coordinator at Ubisoft Toronto
When you're a Live Operations Coordinator at UbiTO, you're responsible for the behind-the-scenes prep and posting of the news articles, free events, and promotions that go live on our digital distribution platform, Ubisoft Connect.

As the primary point of contact for updating the platform, you plan ahead and publish on time; coordinating, communicating, and collaborating with teams across the company. You collect the information you need internally to share externally, all to ultimately connect players with content related to their favourite Ubisoft games on Ubisoft Connect.

Type of Position: Permanent, full-time.

What you'll do
• Collaborate with production and brand teams to coordinate assets and content for game packages;
• Prepare and coordinate game configurations for live event launches;
• Send out regular status reports regarding upcoming and current patch launches;
• Notify the production team of any ongoing incidents and upcoming maintenances;
• Monitor backend service dashboards and report on any unexpected behaviour;
• Track and update the content release schedule + follow up with team members to collect any information you're missing;
• Coordinate with CRM team to prepare news articles, tweak layouts and make minor edits when need be;
• Coordinate confirmations and final approvals of game configurations;
• Track and follow up with live issues being reported by the community;
• Use Ubisoft backend tools to debug and resolve user reported issues.

Qualifications

What it takes to make it
• Experience in project coordination (in web, communications, or marketing, a plus) or other relevant experience;
• Basic understanding of HTML/CSS;
• A collaborative spirit + customer service-oriented mindset;
• Solid interpersonal and communication skills;
• Proactivity: you can organize your time to plan well in advance;
• Ability to balance multiple requests, prioritize, and take initiative;
• Understanding of the video game industry + motivation to adapt to its (rapidly evolving) rhythm.

What to send our way
• Your CV, highlighting your experience and skills

Jobcode: Reference SBJ-r1w9pe-18-117-142-248-42 in your application.