Desktop Support Technician

Job Description

At Ubisoft Bucharest, we create games that reach millions of people worldwide. We're working with top global Ubisoft studios on projects that shape the entertainment industry. From Assassin's Creed and Tom Clancy's Ghost Recon, to Watch Dogs, Just Dance and many others – join us in creating the next big titles in gaming.

Job Description

Your life at Ubi

The Desktop Support Technician is responsible for task assignment and completion within the team, using the knowledge of best practices and needs of every department to train technicians and provide technical mentorship to them, while also delivering on-site support on the hardware and software used by Ubisoft employees.

Your main mission
• Offer on-site support to end users on hardware (workstation and printing) and standard software (Windows OS, office pack);
• Ensure Security team best practices application for workstation; update knowledge base with newly diagnosed problems;
• Build and install the new employees work environment, train new employees and interact with external vendors regarding repair of hardware;
• Be proactive, identify and communicate potential improvement to their manager and ensure follow-up on issues and requests;
• Test and regularly do technological watch on internal tools and systems, contacting and issuing tickets for other teams when needed;
• Acting as a task leader within the team, under the guidance of the Local IT Site Manager;
• Plan and manage big setups (ex: events, training sessions, site floor technical revamps).

Qualifications

The professional value you bring
• Expertise in PC and laptop support and latest hardware news, excellent knowledge of Microsoft operating systems and Microsoft Office suite;
• Good English skills (spoken and written);
• Good knowledge of networking, cabling, SMS, Active Directory;
• Knowledge of multimedia equipment is an asset;
• Previous experience with printing hardware;
• Scripting ability (batch files, VBScript, PowerShell) is an asset;
• Agile methodologies and Mac OS X are an asset.

The personal value you bring
• Analytical skills and being accountable for one's actions;
• Strong capacity to communicate ideas and solutions to non-technical people;
• A passion for being involved with/use new technologies and standards to change.

Jobcode: Reference SBJ-rbb7by-18-218-236-85-42 in your application.