Assistant, Ticket Office

Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Minimum age: 18
Pay Rate: $12.00
Hours: 32 hours per week on average

JOB SUMMARY: The Ticket Operations Assistant is a part-time position that provides support to the Ticket Operations staff by assisting with daily office functions and responding to a high-volume of requests and demands on game days and non-game days

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
• Answer and respond to incoming phone calls from season ticket holders, ticket purchasers and guest complaints
• Lead support for fans using MLB Ballpark App
• Assist Box Office and Phone Room Managers with day-to-day operations
• Assist guests by resolving ticket purchase errors
• Secure payment for ticket sales and process distribution of tickets
• Process and execute game tickets requests
• Box Office and Phone support for non-baseball related events held at Globe Life Field

PREFERRED QUALIFICATIONS:
• Passion to work in the Sports Industry
• Must be able to work well with a diverse group of peers
• Ability to handle multiple tasks and pay attention to detail
• Ability to handle a fast-paced environment
• Excellent interpersonal and customer service skills
• Willingness to work weekends, games, events, and some holidays
• Basic math and computer skills
• Must be available and willing to work throughout the 2023 Season from February through October

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Jobcode: Reference SBJ-dy1p30-3-135-217-228-42 in your application.