Festival Agent, Internal Ticketing

Job Description

Seasonal Festival Agent, Internal Ticketing

POSITION OVERVIEW

The Festival Agent, Internal Ticketing is charged with fulfilling internal ticketing requests for departments such as Advancement, Press & Industry, and Artist Relations for the 2022 Sundance Film Festival.

Working closely under the direction of the Manager, Ticketing Operations , the Festival Agent, Internal Ticketing supports Sundance Institute’s commitment to creating a seamless Festival experience for all our internal patrons, including our filmmakers, press and industry, and donors.

This temporary position works full time out of our Park City, Utah office from Monday, December 13, 2021 through Sunday, January 30, 2022 and will be required to work extended hours, including nights and weekends at key points to meet deadlines and respond to on-call needs as assigned.

Top priorities include but are not limited to…
• Printing, filing, compiling data, and distributing internal ticketing requests within 24 hours of initial request.
• Following all guidelines, documents the receipt and distribution of all transactions.
• Filling all special ticket orders prior to the selection time period.
• Ensuring that Payment Card Industry (PCI) Compliance is observed (credit card handling standards) with all credit card information received.
• Routing all ticketing requests that fall outside of guidelines for Manager approval.
• Notifying the Manager on all ticketing system problems or inaccuracies.
• Maintaining accurate and up-to-date ticketing binders on each group of guest donors, filmmakers, press, and special guests.
• Assisting the Ticketing Operations Department with fulfillment of Sundance Industry Office (SIO), VIP pass/ packages, and ticket selection as requested.
• Providing coverage of the Customer Support hotline as requested.

You have the following direct or transferable skill sets:
• Legal authorization to work in the United States.
• 1 year of administrative or customer support experience or related.
• Outstanding verbal, written, and interpersonal communication skills to work effectively with a variety of people.
• Excellent organizational skills including self-management of work schedule.
• Ability to work nights and weekends around events and key deadlines.

You will be successful in this role if you…
• Assist internal constituents with fulfilling their Ticketing needs.
• Bridge the gap between our internal department staff and their constituents.
• Stay on top of a steady stream of tasks and remain organized, efficient, and motivated.
• Provide exemplary customer support to our very important internal constituencies.

In addition to an hourly pay of $16.00, this position comes with awesome benefits & perks, including:
• Eligibility for paid sick leave and holidays

• Sundance Film Festival passes and benefits (varies each year)

• Limited employee assistance program

Jobcode: Reference SBJ-rvo14j-3-16-147-124-42 in your application.